Admin/HR cum Customer Service Manager

To seek an affiliation wherein responsibilities awaits me, and to be able to apply my skills and knowledge. To work and interact with people – to train, influence, lead or manage them to achieve organizational growth.

Professional Experience:

Admin/HR Manager cum Executive Secretary August 2008 – Present
Cubic Real Estate
Unit 602B Zarouni Bldg. Al Barsha 1 Dubai, UAE
 Creates documentation on HR policies and procedures
 Implements administrative rules and makes recommendations on employee’s performance, management and improvement systems
 Prepares correspondence, reports, documents and/or other written materials
 Coordinates business travel that includes flights, transports, accommodation, and visas
 Follows up on confidential and sensitive documents in liaison with the PR officer and the lawyer
 Liaise the Operations Director in the development and implementation of the policies and guidelines of the company
 Cooperates with the Marketing Manager in terms of participation at Trade Exhibitions in organizing promotional events and other marketing strategy such as advertising properties on different website portals
 Sets up and coordinates meeting and follows up on the requirements of the client
 Develops positive relationship and fosters good conduct to all staff and clients
 Establishes and maintains computer records, including general recruitment files, and other information on attendance, medical benefits, sick leave, payroll and vacation pay
 Processing and following up of proposals, tenders and order confirmation in a timely manner and in accordance with the CRM System (Customer Relationship Management)
 Assist the Sales team with contracts and general administration. Advises them on training request and schedules

Education


Bachelor in Mass Communication (2002-2006)
Pamantasan ng Lungsod ng Maynila – Intramuros, Manila

Nurtured in a culture of excellence as the standard for the training and practice of Journalists and Communication Managers. Trained to be ethical practitioners in Advertising and Public Relations. Has earned good credits in the following areas of mass communication:


• Advertising
• Public Relations
• Journalism
• Broadcast Communication
• Film

To the Management:

Please see attached copy of my CV for your reference.

I am interested to be a part of your esteemed organization for the position, which suits my qualification as per my education, skills, career interest, personality, and experience. I have an excellent learning experience as an Admin cum Customer Service Manager (same as duties of Executive Secretary/Receptionist position) and I was given an opportunity to work in an international company in Dubai where I gained valuable knowledge and qualities that helps enhancing my personality.


Thanks in advance and best regards,

Merlisa M. Ranches
+971502699764
aizaranches@yahoo.com