Resume of IT - Technical Support /Network Admin
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Education: 4
Experience: 11 years
Relocation: No
Career Objective
I am looking for a career where I can utilize my skills in a high tech environment by performing both quantitative and qualitative research. Also, I would like to find a job where I can use my strong and advanced analytical abilities.
Professional Experience
Feb 2008 – till date, working in (MEBS) Middle East Business Solutions Co.
Middle East Business Solutions (MEBS) is a Kuwait based American and Canadian owned and managed company providing turnkey support services and in-country assistance to foreign companies, government, and non-government organizations working in Kuwait and Iraq. Very often companies and organizations working in Kuwait and Iraq experience a wide-range of challenges when trying to establish and maintain a presence in the region.
Working as a IT Technical Support Specialist
Interfaced with clients, autonomously found and implemented quick solutions in response to clients' needs. (US CLIENTS)
Provided telephone-based technical support for clients, going on-site if necessary
Setup and/or troubleshoot wireless networks
Troubleshoot home and small office networks as well as personal computers and laptop
Computers for hardware, software, virus, and malware problems via telephone or onsite.
Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency
Of operation.
Perform network/system administration functions such as local area network and
Printers connections, user setup, systems backup, telephone and voicemail setup.
Eductation
1990- 1993 Osmania University. Hyderabad /India
Graduation in Arts B.A
Certification Courses
Certification in Data Processing - CMC Ltd. , India – 1997
MCSA
Windows2000 Professional, Windows2000 Server, Exchange Server and
Infrastructure.
(CCNA)
Cisco Certified Network Associate
Cisco ID-CSCO10688904
Certification
Certification in Data Processing - CMC Ltd. , India – 1997
MCSA
Windows2000 Professional, Windows2000 Server, Exchange Server and
Infrastructure.
(CCNA)
Cisco Certified Network Associate
Cisco ID-CSCO10688904
Additional Information
PROFESSIONAL SKILLS:
Filing / Editing Customer Skills
Typing (75+wpm) Daily Backups
Telephone Skills Management Skills
Office Procedures Business Skills
Personal Information
Name : SAMSON SWAROOP RAJ GUNUPUDI
Nationality : Indian
Date of Birth : 13TH AUG -1972
Marital Status : MARRIED
Visa Article : 18 (Transferable)
Languages Known : English, Arabic, Hindi
Valid Kuwait driving licence - with Car
(Samson Swaroop.Raj )
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