Ahmed Farag

Looking forward for a new challenge where I can exchange experience and find an open door for development

Etisal international (Etisalat international outsourcing)

As a call center agent From July 07 till Now

Job Responsibilities :
o Handling Customer inquiries
o Handling Hard calls
o Making customers Trouble ticket if problem found
o Handling technical calls and also high value customers
o Monitoring business KPI

ľ Ameco Teck
International account representative From Jan2008 -Jun2008

Job Responsibilities
Handling international sales calls
First my job took me to verify the customer then to direct
Him to the one will finish the deal
Then we have been given sessions of how to finish
The deal ourselves from the beginning to the End
o

o Faculty of Education June 2007, Al azhar University (English department )
o High School: Graduated from ¡§Fatima Elzahraa Secondary School (institution)¡¨ Shubra - Cairo,

o Faculty of Education June 2007, Al azhar University (English department )
o High School: Graduated from ¡§Fatima Elzahraa Secondary School (institution)¡¨ Shubra - Cairo,

Basic Business Skills Acquisition (BBSA) program, Sponsored
By Future Generation Foundation.

o INTERNATIONAL COMPUTER DRIVING LICENCE (I.C.D.L)
Endorsed by Ministry of Communications and Information
Technology Egypt

o UNDERSTANDING PERSONALITITES AND MOTIVATION SKILLS
o COMMUNICATION SKILLS.


o Create self-motivated and reliable.
o Excellent communication skills.
o Ability to work individually and as Co-operative.
o Team member.


o Organized a business plan about laser advertising
o In basic business skills Acquisition
o Where I was selected as a team leader


o Proficient user of Ms. Office2003, xp.
o Primary knowledge of Internet.


o Conducted Project during my study (BBSA) about electronic lock.


o Reading and surfing the internet
o Swimming and playing football

o Date of birth: 1st June 1985.
o Marital status: single.
o Military service: Exempted.
o Nationality: Egyptian.