Account Manager

Obtaining a challenging position in a leading global organization to be a part of well-organized team and to provide commitment to perform high quality work.

Vodafone Egypt, (Jul 2003 till now):
• Multi Nationals & key accounts Senior Accounts Management ( jun-06 to date):
•Responsibilities:
Implement high quality standards of Customer Service for the corporate segments in order to exceed their expectations and to assure their satisfaction.
Provide Vodafone Egypt with required reports about new activated customers and services.
Follow up all customers’ related issues and provide timely feedback to Vodafone Egypt Authorized/MNC Customers.
Support Accounts Management queues in calls and transactions during peak times, promos launch and out bound campaigns.
Up selling Vodafone Product either new or existing to the auth by flairs or send via mail or fax by coordinates with sales team .
Follow up with the companies authorized person for their Monthly payment for the due bills and all the collection issues.
Applying all professional ways and providing different alternatives to satisfy customer, and own the fix in case of cross functional issues.
Be a role model in demonstrating an excellent team spirit.
Attend and participate effectively in all the team meetings and outings.
Support team members in their tasks and provide them with valid ideas.
Cover my team members during planned and unplanned leaves.
Play a significant role in reducing the front line handling time hence our costs
Reviewing all the MarCom and communication delivered to internal customers to ensure that it is clear and will not increase my team AHT.
•Deraya Selling Service, (April 2002-June 2003):
•Acting as a Direct Sales Executive responsible for:
Microsoft Department (Jan,2003 till June,2003)
Egyptian American Bank (EAB) Department (Aug,2002 tillDec.,2002)
Watania Tours (April 1998 – April 2002):
•Working as Tour leader Dealing with nationalities from (Spain , Portugal, south America , USA , Canada )
•Additional Tasks:
Working as an indoor tour operator.
Responsible for Selling optional tours for the clients and arrange their trips.

Plaza Hotel Alexandria (Aug 1997 – Feb 1998):
•Room Clerk : responsible for the check-in & check-out for the hotel guests

•Bachelor degree in Hotel & Tourism (hotel management Department), High Specific Studies Institute
oGraduation Date: 1997
oGrade: v.good

•Thanaweya Amma, Science Section, Yehia El Rafiee Language School, Cairo, 1993.

•Spanish courses in the Spanish council 4 levels
•Persuasive Sales Technique & Customer Service at Stevens’s Academy
.Customer Focus

• Capable of working efficiently under pressure.
• Excellent negotiation skills.
• Excellent communication skills
• High learning curve.
• Documentation skills.
• Effective ability in solving complicated problems.
• Self-dependant as well as working with teams.