consumer risk manager

To work with a responsible and challenging growth-oriented organization, where skills and talent in the area of human relations and management will be utilized to fulfill the employers goals and aspirations.

Monument Bank,17a Tinubu Street Lagos Island (Service Quality Department)
• Prepares report dealing with customer issues (positive and negative feedback), service delivery and recommendations on suggested improvement.
• Answers customers’ questions and provide the public general information about the organization and its product and/or service, and investigating and resolving customers inquiries.
• Responsible for dealing with the public, usually in person or by telephone.
• Examines pertinent information to determine the accuracy of customer complaints and responsibility for errors.
• Credit Collection officer; Reduce customers default rate, initiate repossession and litigation where necessary
• Fraud Control officer; Detecting any irregularities or fraud attempt by the banks customers
• Underwriter; Underwriting the banks (kastle) consumer product in line with its policies
• Loan monitoring; Ensuring appropriate charges are taken on disbursed facility, modification and restructuring of disbursed facility

• University Of Benin, Benin City Edo State
• Okota Grammar School Okota, Isolo Lagos State
• Omarin Primary School, Sapele Delta State

• Bachelor Of Agriculture,(Agricultural Economics and Extension Services)
• Senior School Certificate
• First School Leaving Certificate
• Advance Diploma in Human Resource management university of Lagos (in view)

Proficient in the use of Microsoft Office; Microsoft word and excel.
Portfolio And Debt Management Institute Of Nigeria (Associate Member)