Resume - M. Hisyam

Apply a position which I have challenging career, effectively apply my analytical/technical skill, and implement the experience in order to provide the best customer services

2007 – now Service Operation Manager in PT Trakindo Utama (Caterpillar Heavy Equipment Dealer in Indonesia) – Head Office.
• Developing of Service strategy, standard organization & process throughout areas & branches aligned with corporate policy & objectives.
• Develop & improve area/region service management people capabilities
• Implementation of Service Operation, Warranty and Technical Communications processes refer to CAT procedures
• Monitor and evaluate Service, Warranty and Tech Comm performance or Key Performance Indicators and Balanced Score Card metrics in alignment with corporate strategy.
• Ensure implementation of Manpower Planning, Budget & Development Program
• Corporate Process Owner for New Product Introduction process in Service Ops
• Manage & as subject matter expertise for continuous improvement initiatives within i.e. 6 Sigma project, Caterpillar Production System, Continuous Improvement Management.

2003 – 2007 Service Operation Supervisor in PT Trakindo Utama which responsible to :
• Manage the implementation of standard service process or SOP
• Conduct continuous improvement initiatives : 6 sigma replication, contamination control, Repair Process Integration,
• Develop & manage service flat rate include with standard time for repair.
• Ensure the utilization & enhancement of service system
• Implement tool management & support the shop equipment maintenance

2002 – 2003 as Service Operation Foreman in PT Trakindo Utama which responsible :
• Lead a group of technicians to execute service repair process
• Ensure the achievement sets of service target or benchmark & performance
• Planning & ensure resources allocation for job completion includes Parts/components, Labor, & Tooling.
• Monitor & ensure the completion of service administration document timely & accurately
• Ensure the job was done & working area meet safety & contamination control standards & regulation

Bachelor of Civil Engineering, Sepuluh Nopember Institute of Technology, March 2001 GPA 3.31 / 4.00

- Safety related :
- Defensive Drive Training Certificates, Jakarta 2008
- Identifying JSA (Job Safety Analysis) refer to OHSAS, Jakarta 2007
- OHSAS (Occupational Health & Safety Advisory & Services) Introduction Training, Jakarta 2006
- Technical Certificates & Training :
- Contamination Control, Singapore 2008
- Service Ops Dev & Assessment, Brisbane 2006
- Pruftechnic Preventive Management by optimizing Vibration Monitoring, 2004
- Caterpillar Applied Failure Analysis Course, Jakarta 2002
- Caterpillar Basic Mechanic Training, Jakarta 2001
- Management Training :
- Company HR: Mentoring Skill Workshop, Jakarta 2007
- 6 Sigma awareness training, Jakarta 2005
- College Certificates :
- Very Satisfied Graduation Certificate, Surabaya 2001
- The winner of Concrete Design Competition at Christian University of Petra, Surabaya 2000