customer care rep.

My objective lies in working as human resources, marketing, international & general relation, personal, Customer service dep. in a reputable like yours, where my training courses besides my practical experience can meet everyday challenge.

Working in telecommunication field:
* Egyptian mobile services company – Mobinil
Customer service representative In Call center Division
As a Contractor
From 15 \ 07 \ 07 to 15 / 09 / 09.
Customer care representative In Mobinil shop
Beirut branch since 22 / 09 /09.

1- Schools:
* Talaa el kamal language schools
2- University:
* Faculty of commerce – management section.
* Banha University.
* Graduation Level: Passed
* Graduated in: 2008

1- Language courses:
* Conversation certificate (MODLI)
* Military of defense language institute
* Degree of course: Excellent.
2- Computer courses:
1- International computer driving licenses. (ICDL- 2007)
* Military of defense information system institute (ISI)
2- Web designing: Certificate in web design (KIT – 2006)

1- Summer training:

1-1-Egyptien natural gas Company (gasco.)
From 30/7/2006 to 17/8/2006. * Public relation dep.
1-2- Middle East Oil Refinery (MIDOR).
From 1/7/2004 to 30/2004. * Personal dep.
1-3 - Middle East Oil Refinery (MIDOR).
From 1/8/2003 to 30/8/2003. * International relation dep.
1-4- Middle East Oil Refinery (MIDOR).
From 1/8/2002 to 30/8/2002. * Personal dep.
1-5- Middle East Oil Refinery (MIDOR).
From 1/7/2001 to 30/7/2001. *International relation dep.

Skills:
Language: English: fluent written and spoken.
Computer: good knowledge of operating Windows XP, Excel XP, Word XP, Access XP,
PowerPoint XP, Internet, IT Principle
Handling skills:
Handling Inbound calls.
Handling Outbound calls.
Dealing with different kinds of customers.
Giving live brief about the work system for new candidates
Handling Customers problems.
High flexibility in working times.
Ability to work under pressure.