Billing Mediation Administrator and Interconnect Billing Administrator (Specialist)

To provide top quality service in a professional and challenging environment, both locally and internationally, with special focus on development, growth, leadership and strategy.

• GSM Basics and Related topics
• Customer Care and software skills
o Telephone skills and standards
o Customer handling face to face
• Business Process and Procedures
• Systems and Application
o Siebel -Customer Relationship Management (CRM) Tool
o BSCS (Business Support and Control System)
o Prepaid Account System (Alcatel)
• Products and Services
o Value Added Services
 GPRS based services e.g. MMS, WAP, Internet services
 SMS to E-mail; M-Banking; Logos & Ring tone on SMS; Prepaid and Post Paid Roaming; Ring Back Tone(RBT)
 Call Centre Management / Operations
• General Management courses- Performance Mgt, Time Mgt, Stress Mgt, Leadership, Coaching and feedback, Supervision, People Management etc.
• Quality Assessment

Delta State University, Abraka
Bachelor of Science (Honours) in Industrial Mathematics
Second Class-Upper Division (CGPA- 4.47)

• Excellent organizational skills
• Hardworking, resourceful, analytical and very thorough in task execution
• Ability to relate effectively with people of diverse background(A team Player)
• Self motivated and always prepared to take on new challenges
• A very fast and willing learner who can meet deadlines and targets