BS (Software Development)
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Education: 4
Experience: 2 years
Relocation: Yes - Internationally
| Industry Experience |
| 2 years |
|
Other |
Career Objective
To work with a leading organization providing excellent learning and opportunities to work as an effective team member.
Professional Experience
December, 2007:
Since 7th Dec 2007 working for The Royal Bank of Scotland (Formerly ABN AMRO BANK) as a Phone Banking Officer.
At Royal Bank of Scotland our goal is to create value for our clients. We strictly follow a relationship approach which keeps client requirement clearly in focus and provides excellent service through the professionalism and motivation of our staff across the globe.
The Royal Bank of Scotland Corporate Values and Business Principles form the framework within which we conduct all our business.
Responsibilities- as NSBC Officer
To keep Track of all the Financial & Non Financial process through Alternative Distribution channels.
Resolve customer complaints received at call centre by coordinating with concern departments.
Handle client service, informing customers about personal loans, credit cards and accounts etc.
Responsible for preparing Teams Officer Performance Report, Daily and Monthly
Country wide ATM MONITORING through Phoenix.
Provide top quality Customer Service to our valued customers.
Floor Supervision in absence of Team Leaders.
Team Leaders Back-up in absence of Team Leader
Mentoring new call center agents.
Eductation
2009(Part Time) M.B. A.
Institute of Business and Technology (BIZTEK) Karachi, Pakistan
2003-2007 B.S (Software Development)
Institute of Business and Technology (BIZTEK) Karachi, Pakistan
2001-2003 Higher Secondary School Certificate
Board of Intermediate and Secondary Education Karachi, Pakistan
1998-2000 Secondary School Certificate
Board of Intermediate and Secondary Education Karachi, Pakistan
Certification
Computer Skills :
MS Office
Adobe Photoshop
Also Short course of computer hardware and networking
Additional Information
Excellent communication, presentation & negotiation skills.
Self motivated team player and problem solver who readily accept challenges.
Keen on reading, socializing and surfing the net.
Very strong commitment for developing a career in Respective Industry.
Productive and responsible, eager to learn and quite capable to handle any assigned task.
Prove effectiveness in coordination and teamwork.
Self-motivated quick learner and innovative.
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