Karim Resume

Targeting more technical skills on IT and than management skills without burning steps.

Since August 2005 to date Sonatrach –BP- Statoil JV Hassi Messaoud , Algeria
Desktop Support Engineer
-Work to agreed performance contracts and service levels.
-Provide 1st and 2nd line desktop support to staff at designated sites.
-Provide 1st line support to Telecoms systems.
-Provide 1st line support to Applications systems.
-Own service improvement plans to meet expected service levels.
-Follow ITC operational processes: Change, problem, incident and asset management.
-Own, analyse and rectify identified problems in a professional and timely manner.
-Escalating and working closely with other support personnel when rectifying complex problems.
-Comply with project IT and Telecoms standards and security guidelines.
-Provide input and support to project related work.
-Assist in developing risk assessments.
-Coordinate and Help the responsible of IT procurement
-Assist in the implementation of infrastructure improvement projects,
-Parts of the Build Team for new machines (PC’s & Laptops), (windows XP)
-Induct new users to the computing systems and JV network environment
-And many other tasks as:
•Hardware/software installations according to company standards
•Voice & Data Patching
•Support of printers/faxes – including changing of toner
•Video Conferencing and projector support
•Citrix Support
•Basic Network Management
•Application Support
•Desktop support for approx 400 users and over then 200 active PCs and 150 laptops.
Since February 2004 Sonatrach –BP- Statoil JV Hassi Messaoud , Algeria
Helpdesk Engineer
Since August 2003 Sonatrach –BP- Statoil JV Teguentour-InSalah , Algeria
Administrative Assistant
Since November 2000 SONARCO Algeria
Data Input Clerck
Research and input of data relating to Hydrocarbons Equipment of production to MAXIMO Data Base.
Since January 2000 to October 2000 Lustransal Algeria
Exhibition manager
Since September 1998 to january 2000 Lustransal Algeria
Sales Representative

Diploma of Superior Technician in Computer Technology Applied to Management (Systems Analyst)
CompTIA A+ Training (LSCE London UK).
DSE expert training related to ergonomics and HSE issues.
Supporting Users Running under Microsoft Windows XP Operating system Certified course 2261 (PYGMALION school at London UK).
Windows 2003 professional Training Microsoft Certified course
2182 ( HighTech Center school at Algiers).
Windows 2000 professional Training Microsoft Certified course
2153 ( Logitel school at Algiers).
Windows 2000 professional Training Microsoft Certified course 2045 ( Logitel school at Algiers).
Introduction to network environment Training (Learning Tree UK).
First Aid Training.
Introduction to Windows NT 2000 and Office 2000, Algeria.
Computing Network Techniques at ECO-DESCARTES Training School, Algeria.
Computer Servicing Training at ECO-DESCARTES Training School, Algeria.

• Very good communication abilities.
• Information Technology Skills.
• COMPUTER TECHNOLOGY APPLIED TO MANAGEMENT (systems analyst).
• COMPUTER SERVICING (soft/hard/preventive)
• NETWORK INSTALLATION
• Microsoft Office AUTOMATION (Office 2000/XP/2003/2007).
• Flexible and reliable team member.
• Committed to safety practices and procedures.
• KNOWLEDGE OF H.S.E. REGULATIONS AT SONARCO & ISG
• Gained a thorough knowledge regarding the gas and oil sectors and Algerian Labour regulations in general.
• KNOWLEDGE OF HYDROCARBONS EQUIPMENT OF PRODUCTION.
• International mobility.
• Managing and administering Active Directory.