customer Services
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Education: 4
Experience: 1 years
Relocation: Yes - Internationally
Career Objective
customer Services
Professional Experience
Senior Customer Services Representative.
• Answer customersˇ¦ calls and respond to their inquiries.
• Participate in activities designed to improve customer satisfaction and provides additional customers.
• Support ,and Help Different kinds of Customers and Queues [Core, Medium, High , Premium & MNC Queue]
• Join Different Teams including (Inquiry Desk Team , Collection Team , Night Shift Team ,Vodafone Cash Team and Complaints & Retention Team ,Consumer Activation Team)
• Customer Care Over time Hero for 2007 & 2008
• Find Away To Say Yes Course, Tailored & Prepared for (Vodafone Egypt) Provided by Section Training & Consulting
• Employee of the Month for Jan 09
• Diamond Award For Customer Care June 09
Eductation
2001-2005 Mansoura University Mansoura, Egypt
„X Faculty of commerce, Accounting Dept.
„X Grade: pass
Certification
International Computer Driving License (ICDL)
Additional Information
Jul 2002-Jan 2007 Vodafone X-Dealer (El-Essway Co.)
Sales & Accounting
Seals outdoor (Distribute packages for retail shops in the area)
Seals indoor (Selling Cell Phone and Lines (Wholesale, Retail)
Put in the Data in the Books.
Marketing, advertising for Companyˇ¦s Services.
Improve productivity of company resources.
Develop new customers.
Aug 06-Seb 06
Egyptian General Organization for Tourism &Hotels (E.G.O.T.H)
Training:
Computer skills for sector of hotel Institutions
Developing Selling Skills
Jan 06-Apr 06 Basic Business Skills Acquisition (BBSA) Cairo, Egypt
Sponsored by Future Generation Foundation (FGF)
Training:
Developed Language and Computer skills.
Enhanced Presentation & Project development skills.
Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.
Jun 2001- Sep 2001 Schneider Electric Co.
Training:
Filling in the Employees Data.
Developing Selling Skills
Ensure good visibility and placement.
Jun 2000-Sep 2000 Miraco Carrier Co.
Training:
Developing Selling Skills.
Acquired how to Persuade Customers to Purchase our Products.
Develop new customers
Hot Categories
Chemicals
Batteries
