Customer service 9 years experience

Human Resource Assistant / Administrative Assistant / Office Assistant / Receptionist / Customer Service / Service Desk / Attendant / Clerk / Data entry

1 - F. São Cristovao January 2009 – February 2010
Administrative Assistant

Center of administration with five associated companies maintaining an excellent service and providing solutions
• I followed the process of admission of firing workers
• I was responsible for requesting the documentation required for admission of employees
• replaced efficiently the contributor to the financial sector during the months of her holiday so I prepared payroll, receipts and made payments
• controlled inventory and make purchases of goods when necessary
• received customers to make payment
• generated card attendance of employees using the specific software









2 - Cetelbras Professional School November 2007 - January 2009
Instructor

Among the subjects that I taught are:
• Windows and Linux Operating System
• Ms Office: Word, Excel, Access, PowerPoint, Publisher, PhotoDraw, Corel Draw, Photoshop and HTML
• technical service
• preparation of termination of employment contract
• payroll
• I was awarded with a certificate of honor as a teacher of social project with teens in need in partnership with this school



3 - TAM AIRLINES SA December 1998 - January 2006
Receptionist

I was part of a great team working, welcoming, informing and ensuring excellence in service delivery with the customer.
• My biggest role was to serve clients of various nationalities and social levels, with speed and courtesy
• Informed them and often accompany them to other departments
• checked passports and documents, such as its validity and originality
• made the call boarding and direct passengers to the plane
• made reservations and air ticket sales at the different levels of customers
• often praised for their good service and hospitality provided to customers
• I was the employee of the month in May 2004

Major
German/Portuguese language and literature
UFSC – Universidade Federal de Santa Catarina
Studied until the fifth semester


High school
Accounting Technician
College Cenecista Antonio Caetano Dias
Completed on December 1994

Computer literacy

• Well versed in MS office that includes MS word, MS excel, Power Point, Outlook express and MS access etc.

Another courses
• Human Resource Assistant – Angulo Course – 2010
• Leadership Team – TAM Airlines Academy - 2004
• Customer service and personal presentation – Tam Airlines Acedemy – 2002
• Computer – one year and half – certificate of honor

Language skill
• Native Portuguese speaker
• English advanced - read, write and spoken
• Spanish basic - conversation
• Arabic - beginner learn