Customer Service or Marketing Manager / Assistant Manager

To look for jobs in the customer service or marketing area.

2001 – Present
PT. PALYJA (Pam Lyonnaise Jaya)
A Water Supply Company, Jakarta

August 2009 - Present: Commercial Losses & Metering Losses Department Head
Responsible to the Non Revenue Water Division Head.
· Give contribution in setting up company’s strategy to decrease water losses, responsible for the achievement of the target and monitor the implementation of the methods & procedure on field based on current practices/procedure.

· Coordinating & monitoring commercial & metering actions plan to reduce water loss, and working with units related on specific projects (meter reading, water meter, anomalies, illegal handling, illegal campaign etc.).

· Making database analyses, study and develop approach in the extent to the field investigation

September 2005 – July 2009 : Commercial Losses Section Head

January 2003 – August 2005: Budgeting & Forecasting Officer

July 2002 – Dec 2002: Oracle Financial Coordinator

July 2001 – June 2002: Human Resource Project Coordinator
Key Accomplishments: Implementation of Global Grading System

1996 – 2000
PT. TIRTA CISADANE
A Water Service & Management Company, Jakarta
Position : Administration & Finance Coordinator
Key Accomplishments : Implementation of ISO 9002.

Feb – Aug 1996
PT. TIRTA DEGREMONT
A Water Treatment & Environmental Protection Company, Jakarta
Position : Assistant to President Director
Key Accomplishments : Contributing in establishment of the new company (PT. Tirta Cisadane).

Curtin University of Technology, Perth - Western Australia, Australia
· Bachelor of Commerce, major in Finance & Marketing, 1992 - 1995

Darwin High School, Darwin – Northern Territory, Australia
· School Certificate, 1990 - 1991