Marketing

I aspire to obtain a position of a Marketing Executive in a growth oriented marketing Firm which can utilize my dynamic and outstanding creative skills and knowledge about product launches and production of marketing materials

Customer Service Management
• Ability to explore best customer service practices and accordingly apply in the organization.
• Establish a win-win relationship between customers & company and create an open environment where feedback is appreciated in order to identify the areas of loopholes so as to determine how to improve the service rendered from time to time.
• Nurture a trustworthy relation with the customers to maintain business loyalty & retention.
• Drive towards utilizing and imparting knowledge to the customer service executives with regards to the secrets of superior service. The key points to be considered includes rising & managing expectations; possessing excellent product, delivery & service mindset; taking personal responsibility, classifying the level of service, maintaining healthy relation and most importantly seeing the world from the customer’s point of view and meeting their requirements.
• Process customer transactions and respond to product & service inquiries in a responsive, accurate and timely manner. Provide quality customer service at an excellent level.
• Build awareness among customers with special emphasis on flexibility, ease of operations, safety and security on products to meet client needs.
 
• Accountable for searching and securing contracts for the company and introducing the company with different buyers.
• Experience in planning and executing the stake holders needs as per their schedule including diverse concerns and obligations of the company with regards to Customer Relationship Management. Develop detailed report with recommendation for management about the same.
• Participate in taking care of shipments of the consignments of the products & solutions.
• Evaluate the material requirements for the manufacture of particular style; coordinate sourcing, negotiating and generating local & international purchase orders in liaison with buyers.
• Ensure that the material requirements in various departments such as Production, Cutting, Laundry, Sampling and Packing are arranged on timely manner to fulfill delivery commitments.
• Serve as a contact between buyers and production department so that the merchandise manufactured is of the required quality standard.
• Keep a constant watch on production status against time and action plan.
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Bachelor of Business Management

Cont’d…
• Ensure that customer problems and complaints are handled professionally, effectively, maintained at a minimum level and resolved up to the highest level of customer satisfaction.
• Manage sales activities, prospecting new clients, expanding clientele & servicing existing clients.
• Adopt systematic approach to problem solving and analyze results to implement solutions.
• Assess and devise internal processes to identify areas for overall improvement of customer service, evaluate client problems and recommend solutions for the same.
• Build good relationship and track client feedback. Ensure customer satisfaction.
• Provide value added customer service to clients and coordinate with management.
• Frequently handle a wide variety of situations and conflicts involving store operations functions.
• Handle team of customer care professionals under supervision, train and motivate the same.