Business Process Analyst/ Systems Analyst / IT Project Manager

SENIOR BUSINESS PROCESS ANALYST ================================

Project expertise for successful business management system integrations.
Astute business and technology analyst with broad knowledge and 12-year accomplished record of successful planning, development, and implementation of ERP and business management solutions across diverse industries. Expertise in telecom sector and business process analysis and modeling, skilled in utilization of relational and UML modeling, Rational Rose, and Oracle Database, Workflow, and Designer. Decisive leadership for controlling projects in all phases of development life cycle. Acute business acumen, dedicated to delivering high-quality, on-time projects.

PROFESSIONAL EXPERIENCE
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EMIRATES TELECOM. CORPORATION ETISALAT, ABU DHABI, UAE 2004 ? Present
Systems Analyst ? Design and Delivery (2007 ? Present)
Provide technical expertise and leadership to manage portfolio of IT project implementations (e.g. IPConnect, Global IPVPN, Virtual Leased Line (Xpress Connect), GPON technicians teams Automation, IPConnect over WiMAX, TV booking for Carrier and Whole Sales department). Analyze and evaluate existing business operations and systems, assemble and develop requirements in collaboration with marketing. Requirements development includes identification of project stakeholders and user needs, determination of goals, definition of scope, and use analysis. Prepare project plans and create all project design and business analysis documentation, including building use cases and use case designs. Direct and coordinate implementation. Perform testing and troubleshooting, providing root cause analysis for issues. Monitor project performance and results.

~ Acting as Project Manager, successfully spearheaded implementation of all the projects for optimal functionality of core business system of Etisalat Corporate Billing and Customer Management (CBCM) utilized in automating sales and order handling, workforce management, and customer complaints operations.

Business Process Team Leader (2004 ? 2007)
Modeled, designed, and implemented all service provisioning workflows for core business application with respect to eTOM business process framework.
Led team of developers in producing rich business process model artifact. Consulted with end users in all 6 regions of Etisalat to customize CBCM system workflow to regional operations.

EDUCATION AND TRAINING
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BACHELOR OF ENGINEERING IN COMPUTER ENGINEERING, 1996
SUEZ CANAL UNIVERSITY ? Faculty of Engineering, Port Said, Egypt

Professional Development
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~ OMG Certified Expert in BPM ? OCEB Fundamental, Preparing
~ Completion of Six Sigma Green Belt course - Project Management Consulting and Training (PMCT) ~ Quest - Etisalat Academy, Dubai, 2009
~ Strategic Time Management - Etisalat Head Office ? Time Lenders, 2008~ Effective Communication Skills - Etisalat Academy, Dubai, 2007
~ Develop Database Applications with Java (Part 1 & 2) Oracle Abu-Dhabi, May 2000Application Development with Java ? Oracle, Abu-Dhabi, 2001
~ Software Skills Development Diploma - The Cabinet - Information and Decision Support Center (IDSC), Egypt - Information Technology Institute (ITI), 1997

TECHNICAL PROFICIENCIES
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Certifications: IBM Certified Solution Designer ? Object Oriented Analysis & Design, vUML2

Platforms: Windows, Windows NT / XP, UNIX

Technical skills:
~ Relational modeling
~ UML modeling
~ Object Oriented Analysis & Design (IBM Certified).
~ Usage of the standard design patterns (GRASP principles, GOF Design patterns) and architectural patterns including the MVC architecture and the Layers pattern
~ Systems Architecture
~ Systems Integration
~ Client ? Sever Design and Programming
~ Database Design and Build
~ Expertise in Workflow systems Design & Build using Oracle Workflow
~ Good knowledge of BPEL, Web services and SOA architecture
~ Expertise in Data Replication & Integration
~ Data migration, mapping and conversion scripts

Highlights of expertise:
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** Project Management
** Business Process Analysis
** Application Requirements
** Requirements Analysis
** ERP Implementation
** Workflow System Design
** Business Process Modeling
** Rational RUP Methodology
** Object Oriented Analysis & Design
** Oracle CDM Methodology
** System Data Models
** Business Rules Design
** Client Interviews
** Team Leadership
** User Training Materials

KEYWORD SUMMARY
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systems expertise, system requirements, requirements development, system design, system implementation, system development, documentation, training, system integration, troubleshooting, problem solving, problem resolution, system testing, IT support, quality assurance, customer satisfaction, customer service, client interface, software applications, applications design, applications software, application services, IT system implementation, IT system deployment, IT systems design, IT systems integration, system strategy, business solutions, system analysis, system assessment, software implementation, software applications