Sarah Ali : Essential Services International Accounts Senior Advisor

A responsible position in a reputable Organization, whereby I can utilize my abilities and educational background and enhance my experience.

Previous Work Experience:

7/2006-9/2006 –Gohar Graphics ( Translation Department )
Title: English Translator.
Country: Egypt.
Description:
-Translating Documents from Arabic into English and from English into Arabic .
-Revising all translated emails and documents written in Arabic and English.



10/2006 – 10/2007 – Xceed Contact Center
Title: Xbox Technical Support Representetive ( Microsoft )
Location : Smart village – Sixth of October.
Description: Inbound Xbox 360 customer support representative for EMEA (Europe, Middle East & Africa ) .

10/2007-11/2007 – Xceed Contact Center (Quality Assurance Department)
Location : Smart village – Sixth of October.
Title: Microsoft Xbox 360 Monitoring Coordinator
Description:
 Monitoring Tier1 & Tier2 outbound and inbound calls.
 Certifiying the new hires before joining the xbox 360


11/2007- 05/2008 – Vodafone (New Zealand)
Location : Sixth of October_Sixth Horizon.
Title: International Accounts advisor
Department: Customer Care.

05/2008- 08/2009 – Vodafone (New Zealand)
Location : Sixth of October_Sixth Horizon.
Job title:International Accounts Senior Advisor
Department: VIS 'New Zealand'


08/2009- Present – Vodafone (New Zealand)- Essential Services
Location : Sixth of October_Sixth Horizon.
Job title: Essential Services International Accounts Senior Advisor
Department: VIS 'New Zealand'
Description: Essential Services Senior advisor manage the following:
Managed Services - Corporate and Government calls.
Police Trace
Reporting Lost/Stolen Handsets
Nuisance/Malicious complaints
Global Roaming
Department of Corrections
Corporate Connections

Educational Background:
Universities
University: Ain Shams University
faculty:Al- Alsun
Grade: Very Good
Graduation year: 2006.
Major : English literature and translation .
Minor : Hebrew literature and translation .

High School:
Degree: Thanawia Amma
High School Name: Hafez Ibrahim Experimental Language School.
Grade: 97 %
Graduation Year: 2002.