Accountant, Marketing, Sales and Customer Services

• Seeking a challenging career in a professional organization where my academic background, talents and skills can be applied further developed with hard work, sincerity & dedication in work with honest principles.

HSBC Egypt Bank: "Teller & Operations" September 2007 – to Present
•Teller:
-Cash and cheques Deposits & Withdrawal (In / out).
-To scan and examine all foreign currency notes received from customers.
-Vault back up responsibilities (Second Custodian).
-ATM responsibilities:
1.Handling customer ATM deposits and retained cards.
2.Daily balancing the branch ATM.
3.Sorting notes and filling cassettes for replenishing.
4.Responsible for ATM Combination.
• Operations:
-To implement any internal transfer.
-Issuance of cashier orders and demand drafts.
-To refer any business opportunity whenever possible to the designated department for further development and processing.
- Closure Accounts.
• Hs & F Coordinator "Health Safety and Fire Responsibilities"
-Monitoring and measuring health, safety and fire performance using the Inspection checklist.
-Conduct fire drills on a half yearly basis.
-Ensure that means of escape are clear, fire alarm system is functional.


Worms Shipping Agency (Head Office): "Accountant" May 2007- August 2007
-American Journal Entry Book, Ledger Accounts Book, General Journal Entry Book "Statutory" and Balance Sheet.
-Preparing Bank Reconciliation per month.
-Dealing with accounting program.
-Translating Documents to Owners.
-Acquired Good knowledge about Import and Export accounts.
ATC (Accountants and Tax Consultants) Certified Legal accountant (Ashraf Abd El Ghani): "Junior Accountant & Marketing (Team Leader)" Sept 2005-April 2007

-Preparing Tax Return form for our clients (I prepared the tax declaration form for Helnan Hotel year 2006).
-Prepared the tax declaration form for (Al Dawlia Company).
-Handled Abu Essam Restaurant Book keeping & Audit System as assigned by the above office.
-Represent our clients in tax authorities.
-Responsible for marketing at Delta Area.

Al Sweedia (Time Share Department): "Sales & Customer Service" Nov 2003-Aug 2005

-Handled Sales & Marketing as well as Customer Service scoring a very high percentage of sales

University : Suez Canal University – Faculty of Commerce 2000-2004
Majoring : Accounting With grade Good

•Six Sigma yellow Built training.
•First Aid & Fire Fighting Formal Training conducted by the Civil Defence Authority.
•Two Courses in Notes Forgery from EBI (Egyptian Banking Institute).
•ICDL (International Computer Driving License).
•Microsoft Office "Windows, Word, Excel, Access", Maintenance (Software & Hardware) at: (C.S.I.T.T.C.) Computer Science and Information Technology Training Center.
•Marketing from the Chamber of Commerce.
•English conversation.

I obtained in house the following training:
"In-house training at HSBC Bank".
•Take the Lead.
•Egyptian Stock Market.
•Business Etiquette.
•Compliance and Reputational Risk.
•Money Laundering.
•HSBC Products Accreditation.
•Trade Department (Letter of Guarantee & Documentary Credits).
•Customer Service Duties.
•Signature Comparison, By Ministry of Interior.
•Self Motivation.

•Sales Techniques by Steve Nachwalter:

•Giving and Receiving Feedback by Jane Elsner-Bonn:
•Time management

•Do Not Satisfy Your Customer!! By Dale Carnegie:
- Customer Service - Market Edge - Satisfied Customer!
•Plan and organize professional presentations By Dale Carnegie:
•Create and maintain a positive first impression By Dale Carnegie:
•Sell ideas and inspire others By Dale Carnegie:

•Strategic Selling By Domenic Certa:
- Selling in the Red Zone. - Personal and Small Business Sales Strategies.

•Training in all kind of taxes for three months.
•Book Keeping.
•Auditing.

•Team work & Collaboration skills.
•Business writing & reporting skills.
•Leadership & Management Skills.
•Emotional Intelligence.
•Currently studying the French language.