Customer Service

Seeking a job to improve my communication skills at a reputable company where my background and experience can be well utilized

 Jan. 07 to July. 08 Customer service ((call center agent)) Vodafone Egypt.

Responsible For:

 Handle the customer’s complaints/escalated cases in timely manner that ensures the maximum customer satisfaction
 Educate customers about any new service or product
 Immediate solve to any problem related to any line or following up the issue with the related departments & inform customer when its done
 Provide support to the team members to handle successfully difficult issues by being a team player, helpful college in any situation
 Hand over suggestions to develop and improve processes to maintain the highest level of customer satisfaction
 Collect a high level of information quality about all products, services & company policies & proceeds to help our customers & my team members
 Report the adherence of the team members to the team leader


• Aug. 09 to Dec. 09 Real Estate Agent Supervisor at Yassin corporation for Investments & Real estate

Responsible for (as an Agent):




• Visit the units that we are marketing to evaluate it & take photos to be published in our adds & magazines



• prepare a power point presentation to be viewed by interested customers in this units to save the trouble of going to the unit location to see it
• make a report with every detail related to my units to be saved as a reference in the company
• upload this units & the detailed data & photos to our website
• match the received requests with the units in company Possession
• arrange a visit with the owner of concerned unit to allow the buyer to have a realistic look before making his final decision
• contact & follow up with both clients to convergence their views regarding the contract terms and conditions

Responsible for (as a Supervisor):

• review my team visiting reports & presentations to assure the best quality before uploading them on website
• arrange with administration the agents schedule & monitoring punctuality of attending their appointments
• handle the requests of high value clients & assure meeting their needs in record time
• handle any task of GM on behalf of agents team
• handle problems & issues that agents may face related to their daily work duties

From 2002– 2006-Cairo university-Faculty of law

*Training
Sept. 06 – Nov. 06: Basic Business Skills Acquisition.(BBSA)
Cairo, Egypt.
Sponsored by the Future Generation Foundation (FGF)
Which
 Developed Language and Computer Skills
 Enhanced Presentation & Project Development Skills
 Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing.
*Training
Jan. 07-Mar. 07: Dale Carnegie Training Program Cairo, Egypt
Customer Service Track at Graduate Resource Program (GRP)
* Training

 All levels of English at Dale Carnegie educational center

* Training

• Marketing course with Dr.Ebrahim El-Fiky in the Canadian-American Educational Center
* Training
• many courses and diplomas in human development field sponsored by Dr.Ebraim El Fiky in the Canadian-American Educational Center