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a• Maintain and manage Service Level Agreements with various business areas
• Ensure SLA’s are achieved and client expectations are met or exceeded
• Making informed projections and recommendations for adequate Capacity Management. Acquiring ICT Infrastructures at optimum cost based on the Organization’s current operations and the business future requirements in the Basic Territory and Affiliated Sales Depots
• Performing adequate Release Management activities on every Minor or Major Hardware or Software roll-outs, giving serious considerations to Stringent Testing, Media, Naming Conventions, Environments supported, Security arrangements, Scope, Retention Period, Audit Procedures, Documentations, User Acceptance and Back-Out Plans
• Provision of 1st Level Installation, Configuration, Administration and Support for Windows2003 Server/ NT 4.0 Server Environment, this include Implementation of Active Directory Architecture, Organizational Unit Structure, User, Group and Computer Accounts, Implementing Group Policies using GPOs, Deploying and Managing Software, Configuring and Managing Windows Server Update Services (WSUS), DHCP, DNS, WINS, Antivirus Deployment, Client OS (Win XP, Win 2000)
• Designing and implementing comprehensive Backup strategy with effective documentation, for all databases, applications and systems in conformance with agreed daily, weekly, and monthly schedules – Targeting zero data loss
• Ensure on-going IT SOX Compliance and develop IT SOX documentation and IT control processes in conjunction with internal and external stakeholders

Ambrose Alli University, Ekpoma, Edo State – BSc.(Hons) Computer Science
Second Class Lower

ITIL – Foundation Certificate in IT Service Management

Project Management – Prince 2 Foundation.

Microsoft Corporation – Microsoft Certified Professional (MCP)

• Active Directory Implementation in Win 2003 Server
• Citrix Metaframe Presentation Server Installation, Farm Configuration, Applications Publishing and Management
• NT 4.0 Network Migration to Win 2003 Server Architecture.
• Centralized Software Deployment using Group Policy in AD
• Enterprise Application Migration (BFPC to bOnPc)
• NBC 80 Sales Depots Automation – (Installation of Hardware, Enterprise Applications and Hands-On coaching of users) Edo, Akwa-Ibom, Enugu, Kano, Maiduguri, Plateau, Kaduna, Lagos, Imo, Abia, Abuja, Kwara, Oyo, Osun state of the Federation.
• IT Assets Tracking database development, testing, deployment and support
• NBC’s Business Information Systems development - (Database designed for Sales data exploitations).
• Production Reporting System customization for NBC operations
• NBC’s Production Reporting System and Business Information System consolidation.
• Supervision of Structural cabling –LAN Project for 1105 Voice and 2122 data points in Ikeja/Kaduna/Jos Plants.
• Supervision of Structural cabling –LAN Project for well over 200 data and 80 Voice points across 4 locations (Matori, Tincan, Ondo and Ilorin)
• VSAT installation Project (C-BAND). Jos/Kaduna
• VSAT installation Project (Ku-BAND). Ilorin, Matori, Ondo and Tincan.