Customer Service
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Education: 4
Experience: 7 years
Relocation: No
Career Objective
Seeking an administrative position, or a position, that enables me to utilize my computer, communication, and language skills, fulfills my personal ambitious and enhances my knowledge.
Professional Experience
1- Handling problems with other companies and dealers.
2- Handling all staff requests & inquires.
3- Monitoring staff calls and coaching them to reach ultimate performance.
4- Evaluating staff performance.
5- Processing all outgoing and incoming emails & faxes.
6- Monitoring staff Breaks & Calls Queue.
7- Preparing reports and analysis of the call center staff.
8- Reporting general problems to H.O.D
9 - Handling all interdepartmental cases.
10- Handling customer’s complaints and problems in estimated time with a professional way.
Eductation
May 2003 Faculty of Arts, English Department, Cairo University.
Over all Grades: Pass.
High School: Om El Abtal Experimental Language School.
School: Om El Abtal Experimental Language School.
Courses: Conversation courses at the British Council till I reached the (Upper Intermediate level).
Languages:
English: Excellent spoken and written
Arabic: Mother tongue
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