Michelle Valvona HR, Adminisgtration & Customer Service Expert

Key Skills: Local Experience, Managerial & team guidance & motivation. HR Generalist. Business development. General administration & secretarial skills. Customer service. IT (Word, Excel, Powerpoint, Access, Outlook, Groupwise, Sage, Oracle, Bond).

Present Employment in Qatar

October 2009 to present Cutting Edge Consultancy
Position Held Business Development Manager

I joined Cutting Edge Consultancy (CEC) on the day that the business opened here in Qatar. CEC is an HR solution and recruitment company with the head office based in Dubai. My task as Business Development Manager has been to setup the Qatar branch and to source clients here in Qatar. As part of the set up process of establishing the office I ensured all office equipment was in place, such as phone and fax lines, computers, stationary etc and also interviewed and hired administrative staff. As this is a small satellite branch in Qatar I also have the responsibility of the ongoing branch activities, acting as a Branch Manager.

With regard to the business development I have increased the client level by 200% in six months including global international companies such as Amex, DHL, Nissan, Ritz Carlton and Barclays Bank. This has bought in total over 35 active vacancies for the recruitment consultant’s team to work on. This has been through my own network of local connections as well as face to face and telephone sales calls, visits and networking events. I enjoy finding and signing new clients and thrive on the challenging environment.

Education

7 - 16 years Edgbaston High School for Girls (Private school)
16 - 18 years Halesowen College (Further Education College)
19 years Matthew Boulton College (Part time Further Education)
25 years Isle of Wight College (Part time Further Education)
33 years Bristol University (Part time Further Education)

Qualifications

Subject Level Grade Achieved

English Language O B
Geography O B
English Literature O C
Mathematics O C
Art O C
Spanish O D
French CSE 2
Hotel Management Diploma (HND) Merit
Public Administration National Certificate (HNC) Distinction
RSA Typing Stage 1 & 2 Pass
Customer Services NVQ Level 3 Pass