Application for Employment - Key Account, Customer Service, Procurement‏

To develop a career in logistics to un-precedented levels of excellence I am a proficient communicator with strong team-work and multi-tasking skills.

UAE EMPLOYMENT EXPERIENCE

July 2008 - Present
Union Trasport Company, Dubai
Supervisor – Key Accounts / Customer service
 Responsible for handling Key Accounts and Operations for all Import & Export shipments by Air & Ocean Freight

September 2004 – June 2008
Agility, the New Name to PWC Global Logistics, (Global Supply Chain Excellence)- Key Account Manager
Responsibilities:
• Represent as Key Account Supervisor for Daimler Chrysler Account
• Managed & actively participated in day to day operations
• Steer the entire activities related to Freight Forwarding Division and monitor sea freight, air freight (import/export, road transportation (LTL & FTL)
• Actively involved in Operations, and office administration and equipment control.
• Effectively monitored and analyzed customer requirement as per the market trends in order to develop a cost effective action plan to stay ahead of the competition.
• Worked closely with cross functional departments to meet both personal and company goals.
Achievements:
• Gained extensive experience of the nuances related to cargo movement by Air, Ocean and Land

November 2002 – August 2004
Danzas Emirates LLC. Dubai – Senior Manager – Sales Support
 Responsible for Quotations for all Import / Export shipments by Air & Ocean Freight

January 1997 – November 2002
Kuehne & Nagel LLC. Dubai – Asst Manager - Customer Service
 Responsible for Co-ordination of Import / Export shipments by Air & Ocean Freight including Operations / Tele Sales.
 Worked as substitute on Air Exports / Delivery Order Desk & Invoicing Desk whenever required.
 Acted in the Absence of the Air Freight Manager

1984 Bachelor of Commerce, Mumbai University, India.

1982 1 Year semester course in Data Processing Concepts and Techniques Somaiya College of Science, Commerce & Arts., Mumbai, India
1981 Diploma in Telephone / Telex Operating from Laxmi College, Mumbai, India
1981 Typewriting Examination from Ashoka Institute, Mumbai, India.
2003 IT Skills - Certified in MS Office from Dubai, U.A.E.
2003 Communication/ Telephone Skills
(Internal Course arranged by AL TAYER Group)
2003 Microsoft Applications (EXECUTRAIN, Dubai)

Strategy Planning
• Identifying prospective clients, generating business from existing accounts & achieving targets
• Developing marketing strategies to build customer preference and drive volumes.
• Ensuring adherence to service level through sales team.

Logistics
• Dealing with Shipping Lines (MOL & NVOCC) & Freight Forwarders to ensure best freight rates and timely shipment of Export/Import Consignments.
• Coordinating with Airport /Sea Port authorities for smooth & efficient discharge of cargo.
• Involved in tendering, negotiation and finalization with Airlines, MOL, NVOCC AND Local transporters and responsible for dispatching the finished product through approved mode of transport.

Liaison /Documentation
• Effective liaison with government authorities for ensuring compliance, obtaining approvals, with documentation and other statutory requirements
• Responsible for Quotations for all Import / Export shipments by Air & Ocean Freight

Commercial Operations
• Managing the import and export operations, keeping compliance with laws
• Keeping track of relevant changes in various rules, regulation and policy matters

Customer Care
• Handling complaints relating to warranty and quality standards.
• Interacting with customers for solving their problems while ensuring timely deliveries.

Well versed with nitty gritties of Cargo movement by AIR, Ocean & Land.