Customer Analyst

SAP HR Consultant with experience in IT industry & performed various roles as a consultant, Business Analyst, and End User Support, of which 2 years of streamline implementation experience as Customer Master Data Analyst with Shell Pakistan Limited

Shell Oil Pakistan March 2008 ¡V Present
Customer Data Analyst ¡V GSAP
Responsible for customer master data preparation and input of affected data as well as cleansing local legacy data in readiness for GSAP roll-out.
Contribute with the customer data deployment operations to the GSAP Country Data Deployment team targets.
Identify, escalate and act upon any country legal/ fiscal specific customer master data requirements. - Ensure customer master data processes implemented are consistent and without deviations from the standards Issue reports and communication on country customer deployment data status.
Participate in Business impact analyses on customer deployment data in current local business processes towards target/GSAP.
Support the business (users) with customer data migration and data change management to new GSAP / Connected target applications
Live Environment Simulation (LES) is to test the execution of our new processes real time. While the design & system were tested during CAT, LES is a business simulation to test and validate Shell Pakistan.
Train the local business users on customer data processes. Actively contribute to country, regional and global data teams (in and outside STBC); identify and copy best practices.
Al Haram Computers 2002 ¡V 2007
Proprietor
Responsible for delivering, installing and testing equipment onsite.
Carrying out upgrades, installs, network setups and providing general maintenance advice.
Dealing with all types of Hardware issues from PC¡¦s, Servers, and Printers to Scanners etc.
Setting up fast, reliable and secure wireless networks.
Troubleshooting issues related to speed, over heating, compatibility, intermittent connectivity.
Midway House Hotel (Pakistan Intl. Airlines)1995-2002
Duty Manager
Coordinating managing staff and daily hotel operations to achieve optimum profitability, guest satisfaction and efficiency in compliance with policy of Management.Achieving excellent guest relations, communication and interpersonal relationship skills, in dealing with a diverse group of people.
Responsible for the financials and day-to-day operations of 300-rooms hotel.
Responsible for total planning and coordination of arrangements for corporate meetings and events.

University of Karachi, Pakistan. 1993-1995
Bachelor of Commerce

Sind Broad of Technical Education 1989-1993
Diploma of Associate Engineer in Automobile Discipline

SAP certified Consultant (Release 4.6B) 2000
Siemen, Pakistan.
Module includes:
„X MySAP.com, Enjoy SAP R/3 Overview, Implementation Guide, HR Basics, Navigation System Control Security, Master Data, Organization Mgt, Time Recording, Time Evaluation, Configure cross-applications, Configuration and Transferring the data.

ESmart certification: 2002
Arena Multimedia, APTECH Worldwide
Software Applications includes:
„X Adobe Premiere, Adobe Photoshop and Adobe Illustrator.
„X Macromedia Flash
„X Microsoft Office 2000
„X Internet Application
„X Web Designing