Senior Information Technology Officer

Aspiring to have the expertise to lead information technology projects and program-management efforts that will exceed company’s strategic and financial goals.

DBA / Applications Support, Prudential Bank Limited (I.T Department), Accra 2008-Present
• Design, implement and monitor database and applications to ensure stable and efficient environment.
• Performs Oracle Application Server 10g installation, configuration and administration for deployment of banking applications.
• Propose solutions, identify tools and generate procedures to ensure efficient, consistent and repeatable environment.
• Direct and prioritize application support activities for all the branches and agencies of the bank.
• Creates and maintain user guides and training materials, and direct training sessions to support clients in new business processes and application.
• Plays a key role in the team that manages the bank’s entire data centre and research unit.
• Performs Pre End-of-Day, End-of-Day, Post End-of-Day, End-of-Month
and End-of-Year procedures for all transactions in the bank.
• Maintain up-to-date plans for disaster recovery and fail-over capabilities and testing as required.
• Perform capacity mentoring and short and long term capacity planning in collaborating with development resources and system administrators.
• Plays key role in a variety of team projects primarily focused on enhancing process and improving workflow.

Marketing & Client Service Officer/ Team Leader, CAL Bank Ltd, Accra
Internship, 2007
• Conducted intensive research for deployment of Automated Teller Machines (ATMs).
• Signed up a pool of clientele for CAL Account Opening and SMS banking.
• Prepared and delivered CAL Product Presentations.
• Performed market research to develop target market.
• Achieved high degree of customer satisfaction by connecting with customers.
• Immediately and effectively escalated critical issues and implemented strategies for their timely resolution.
Administrative Assistant / Supervisor, Homes & General Engineering Co. Ltd., Accra, 2005 (National Service)
• Coordinated with various staff for operational support activities of the unit; served as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems and maintained information files and processed paperwork.
• Used computers and computer systems (including hardware and software) to program, set up functions, enter data, or process information.

Master of Business Administration in Information Technology, Paris Graduate School of Management, France 2010
Thesis – A QUALITATIVE STUDY OF THE IMPACT OF MOBILE COMMERCE IN DEVELOPING NATIONS - A GHANAIAN CASE STUDY.

BSc. [Hons] Physics, Kwame Nkrumah University of Science and Technology
Kumasi, Ghana, 2005

Senior Secondary School Certificate, Science, Presbyterian Boys’ Secondary School, Legon, Ghana, 1999

Summer Schools
St Andrews University, Fife, Scotland, UK, 2005 - Research
University of Durham, North England, UK, 2004 - Research
European Organization for Nuclear Research (CERN), Geneva, Switzerland, 2004

Certification in Oracle Database 10g Administration I & II, Oracle University, USA, 2008
Certification in Wireless Network Administration, TeleSoft Ghana Limited,
Ghana, 2007
Preparing for Certification in Information Systems Auditing (CISA), Certification in Information Security Management (CISM) and Project Management Professional

With innate problem solving abilities, demonstrated skills in information technology, rich experience in banking operations, marketing, research and service delivery, I am actively seeking a challenging position of a business researcher/information technology officer in the Research and Development/ Information Technology department.
Qualifications and skills I bring to the Research and Development / Information Technology department include the following:
-Proven performance in IT service delivery in fast-paced and high-stress working environments such as banks.
-Strong analytical skills with exceptional attention to details.
-Good understanding and experience in business operations and reports.
-Highly motivated and aggressively take on great responsibility.
-Good technical understanding of computer systems and experience in problem management, marketing, quality assurance, personal time management and good interpersonal skills.
-Rich experience in conducting research.
My technical and business background is balanced by courses I did in management, information technology, marketing and banking; creating the ability to grasp business and technology needs as well as the skills to think past the obvious aspects of situations.
I look forward to discussing possibilities of growth in your company and I am very excited about the opportunity to capitalize on my business, information technology and researching background to assist the company.