PMP - ITIL - Siebel CRM - PROJECT+ - CDIA+ - CIE - BPO
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Education: 4
Experience: 12 years
Relocation: Yes - Internationally
Career Objective
Seeking a management position that allows me to apply my IT ,Management ,Business Analysis,and Business Soft skills experiences, to achieve personal and organizational goals through unconventional and best practices of management and training.
Professional Experience
*Projects Manager in information Management IndustryˇV Dubai ˇV JAFZA.
*Delivering PMP courses in Kuala Lumpur ˇV Malaysia , Cairo ˇV Egypt ,and AlKhobar ˇVKSA.
*Senior Analyst Using GMP execution deliverables (e.g. EMMA list pull, WWE event set up, RegSys profile created, CSTAR campaign setup, PENS email delivery ˇVSiebel CRM ) ,to serve EMEA (WECA- NEPA-Gulf-Saudi-Egypt).
*IT Projects Manager at Egyptian Ministry of Local Development.
*Trainer (PMI PMP , CompTIA Project+ , Exin ITIL , CIE-Cambridge International Examination in HR Management and Marketing , InfoSys Master Trainer in BPO Centered Data Analytics , MCSE2000- Web Developing- MOUS- ICDL).
*Certified (CompTIA Project+ , CompTIA CDIA+, Exin ITIL , CIE- Cambridge International Examination in HR Management and Marketing , Cisco CCNA, MCP-TTT, InfoSys Master Trainer in BPO Centered Data Analytics , MMI , MOUS, ICDL).
* Member of PMI (Project Management Institute) Membership ID: 1238882.
*CRM specialist ˇ§CRM Sugar Suiteˇ¨ managing over 7000 clients.
*Microsoft Master Instructor (MMI) I have international rank mentioned in details in my resume, since 2004.
*Diploma In E-Commerce from ITI (Information technology Institute) Egyptian Ministry of communication with co-operation with The University of Nottingham - England , including (E-marketing-CRM-MCSE-Web Developing-Database-Administration) since 2000.
* Working as a Trainer to deliver CIE- Cambridge International Examinations- Business Diploma ( University of Cambridge International Examination) including (Cambridge Business Diploma ˇVHR Management Cert ˇVMarketing Cert ).
* Worked as a Trainer in MCIT(Egyptian Ministry of Communications and Information Technology )specialized Training Scholarship via Thomson Course Technology by Human Soft learning solutions including (Advanced Interpersonal Communication Skills ˇV Presentation Skills- Call Center Management ˇVSales ˇVMarketing ˇVExcellence in Service - Business Writing ˇVProblem SolvingˇVDecision Making-Time Management and Team Participation).
Eductation
Diploma In Marketing & Human Resources
CIE (Cambridge International Examinations)
UCI in HR Diploma : EG054080062H
UCI in Marketing Diploma : EG101080260L
Diploma in Information Technology
Information Technology Institute (ITI)
The Cabinet, Information and Decision Support Center (IDSC)
Major: Electronic Commerce Grade: Disticntion
Credit Hours Lecture. Hours Lab .Hours Total Hours
55 429 396 825
Faculty of Art ˇV English Section
Mansoura University, Egypt
Major: English language
Certification
*Certified (CompTIA Project+ , CompTIA CDIA+, Exin ITIL , CIE- Cambridge International Examination in HR Management and Marketing , Cisco CCNA, MCP-TTT, InfoSys Master Trainer in BPO Centered Data Analytics , MMI , MOUS, ICDL).
* Member of PMI (Project Management Institute) Membership ID: 1238882.
Additional Information
„X Member of PMI (Project Management Institute) Membership ID: 1238882.
„X Delivering PMP courses in Kuala Lumpur ˇVMalaysia , Cairo ˇV Egypt,and Dammam ˇVKSA.
„X I have got a certificate of Honor Roll ( Instructional Affairs Teaching Honor Roll )(an Appreciation certificate ) in the fall term 2003 from American University in Cairo -AUC.
„X I have got a certificate of Ideal Instructor(an Appreciation certificate ) 2001 from Ministry of Communications.
„X MicroSoft Unlimited Potential Project : I Delivered Business Soft Skills Long Courses (Communication Skills - Problem solving - Decision Making- Negotiation skills- Sales skills -Accounting - Planning -Human Resources - Project Management - Quality Control ) for Integrated Care Society with Thank you Note on February 2008.
„X I supervised and added new ideas and marekting plans for small and medium affairs (Products ˇV services) such as Ice cream ˇV Rabbit generating ˇV Trading of cell phone devices ˇV Dentist's campaign ˇV Furniture ˇV Clothes for male and female ˇV Electric devices maintenance .
„X Certificate of recognition from New Horizons "Outstanding performance in EDUEgypt Program 2009.
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