recently Quality Assurance Specialist at Vodafone Egypt

I am Seeking a challenging position in a well-established organization that can best utilize & develop my skills. I have had the opportunity to acquire sufficient communication and organizational skills gained through my experience.

In the most recent order :-
-Quality Assurance Specialist April 2007 Up to date
-Senior Corporate (SME) Account Management Representative & Senior Corporate Complaint Management. May 2005 ¡V March 2007
-Corporate (SMEs & Large Accounts) Senior Collection representative Sept 2001 ¡V May 2005
-Participated in a launching project for a Co-branded product held by Vodafone & Citi Bank June 2001 ¡V August 2001
-Call Center Senior Representative Jan 2000 ¡V June 2001
-Administrative Assistant HSBC Bank ¡V Legal Affairs (previously Egyptian British Bank)December 1994 - December 1999

ć the Cambridge International Diploma of Business 2007
Studied Modules on HR Management, Marketing Management,
Business Organizations & Enviroments
& Effective Business Communication.
ć Faculty of Arts : English Literature & Language.
License degree. Cairo University. June 1993
General Grade : Good (High Average).
ƒá G.CE. O` Level (London University ¡V students overseas) 1989
ƒá (High School ¡V Maadi Canal English School).

the Cambridge International Diploma of Business 2007
Studied Modules on HR Management, Marketing Management,
Business Organizations & Enviroments
& Effective Business Communication.

-Tele-Communication System.
- Customer Service Training Program.
- Tele- Sales Training Program.
- Communication Skills.
- Emotional Intelligence.
- Principles of Negotiation.