senior customer service representative
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Education: 4
Experience: 4 years
Relocation: Yes - Domestically
| Industry Experience |
| 4 years |
|
Other |
Career Objective
Seeking a challenging career in a development entity within a friendly environment
Through which I could apply and enhance my skills .
Professional Experience
VODAFONE:
Worked in data entry department
Working now as a senior customer service representative also Technical support
1 ハ Interact with customers by telephone.
2 ハハ Handle and resolve complaints.
3 ハハ Provide information in response to inquiries about services.
4 ハハ Resolve problems according to the guidelines established by the company.
5 Delegation Team leader
Eductation
2001-2005 Ain Shams University Cairo, Egypt
1 Faculty of Arts, Libraries and Information Dept
2 Grade: good
Certification
Jan 06-Apr 06 Basic Business Skills Acquisition (BBSA) Cairo, Egypt
Sponsored by the Future Generation Foundation (FGF)
Training
1 Developed Language and Computer Skills
2 Enhanced presentation & project development skills
3 Acquired basic business skills including: marketing, sales, banking, accounting,
Business correspondence and report writing
Additional Information
1 Excellent Knowledge of MS Windows
2 Very Good Knowledge of MS word
3 Good Knowledge of MS Excel
4 Fair knowledge of MS Access
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