Customer Service Executive
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Education: 2
Experience: 3 years
Relocation: Yes - Internationally
Career Objective
To work in challenging environment with ample opportunity to grow .To achieve success with honest and diligent efforts towards my profession and sharpen my professional skills along with growth of the organization.
Professional Experience
?? COMPANY: OPEN SOLUTIONS SOFTWARE SERVICES PVT LTD.
TENURE: 19TH JANUARY 2009 TILL 13TH APRIL 2010.
PRIMARY JOB DESCRIPTION: ASSOCIATE
? TO TAKE INBOUND CALLS ON MULTIPLE QUEUES OF INSURANCE PROCESS (ARS).
? TO DIAL ON CIGNA QUEUE FOR OUTBOUND CALLING CAMPAIGN (WELCOME CALLS).
? TO TAKE INBOUND CALLS FOR CITI BANK HSA QUEUE.
? COMPLETED OUTBOUND CALLING CAMPAIGN FOR US BANK HSA.
2? COMPANY: CONVERGYS INDIA SERVICES PVT LTD.
TENURE: 07 AUGUST 2006 TILL 8TH FEBRUARY 2008.
PRIMARY JOB DESCRIPTION: CUSTOMER SERVICE OFFICER
? TO HANDLE INBOUND CALLS FOR CAPITAL ONE BANK (US BASED FORTUNE 500 CREDIT CARD COMPANY).
? TO ENSURE GOOD CUSTOMER SERVICE EXPERIENCE BY EFFICIENTLY RESOLVING CUSTOMER’S QUERY.
? TO FOLLOW THROUGH ALL QUALITY PARAMETERS WITH 100% INFORMATION AND PROCEDURAL ACCURACY.
Eductation
• 2002: WINDOWS-98 AND MS-OFFICE FROM TATA INFOTECH
• 2002:OFFICE MANAGEMENT AND SECRETARIAL PRACTICE FROM YWCA.
• 2001: 12TH- CBSE, KENDRIYA VIDYALAYA, DELHI.
• 1999: 10TH_ CBSE, KENDRIYA VIDYALAYA, DELHI
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