Plubic relation

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Education: 4

Experience: 3 years

Relocation: Yes - Domestically

Industry Experience
1 years		Customer Service
1 years		Public Works Director
1 years		Assistant Manager

Career Objective

Looking for good opportunity to join well known establishment so I can be working in a good team under good supervision.

Professional Experience

- Vodafone Telecommunications:
International technical Advisor March 2009- Till present
*International Technical Advisor in Australia Account on night shift basis
* Then moved to Qatar account Morning shifts
* Handling customer complains through the phone
* Handling the DATA & NETWORK issues
* Trying to handle the call with in FIVE challenges: Average Handling Time (AHT) for the call; Customer Satisfaction (CSAT); up selling the new products; the First Call Resolution (FCR) & Raving fan customer
*** All with in achieving the minimum accepted quality
- International Freight Group (IFG):
Executive air operator June2008- February 2009
-Getting the shipment details by E-mail or by client order.
-Putting the rates & instruction after getting the confirmation to ship.
-Making follow up & solving problems of delay.
-Handling the forwarder & the client problems with low cost compensation.
-Confirming the shipment arrival & making the arrival note to the client.
-Revising invoices & checking rates.
-Custom clearance duties.
*** Handling the shipment starting from the rate request till delivery to the client stores

- BSAF Sea & air Freight:
Air operator June 2007- May 2008
-Getting the shipment details by E-mail or by client order.
-Putting the rates & instruction after getting the confirmation to ship.
-Making follow up & solving problems of delay.
-Handling the forwarder & the client problems with low cost compensation.
-Confirming the shipment arrival & making the arrival note to the client.
-Revising invoices & checking rates.

Eductation

- Graduation: Faculty of Tourism & Hotels (Hotel Management Department)
Degree: Bachelor's degree / GOOD
Major: 72.3%
- School: El Rowad Collage / Secondary certificate
Section: Arts
Degree: 83.2%

Additional Information

* Skills:
Computer:
Microsoft Word; Excel & PowerPoint
Typing speed: 26 wpm
Language:
English Mother tongue
German: Good speaking & writing
* Hobbies:
Reading; listening to music; walking & travelling

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