Technical Support Engineer

Seeking job opportunity in a multi-national corporation, where I may be able to take my strong mechanical engineering background further into career practice, leverage my skills and hone my professional competency.

SAPESCO - Sahara Petroleum Services Company S.A.E, since January 2010
Working as a technical support engineer where my main tasks are:
•Assist in the development, design and implementation of technical support systems. Serve as member of a project team or as an individual contributor as needed
•Identify best performing procedure, equipment / material and conduct cost based analysis
•Assist in training and orientation of other staff
•Complete other related duties as assigned

HSBC Bank Egypt, from September 2006 until June 2009
Working as a corporate services representative where my main tasks were:
•Provide superior service to the bank's clients
•Offer credit facilities to non-borrowing corporate customers
•Receive customers' requests for products and services.
•Investigate what products and services the customers may need, albeit unknown to them at the time. Probe as to what may appeal to customers, and present what I feel they may need dependant on the findings of thorough investigations
•Handle customer complaints up-to corrective actions

PEPSICOLA Egypt, Summer Trainee, July 2004
•Learnt about beverage packaging procedures, pneumatic control techniques, and the operations principles of all machines on the production line
•Wrote a detailed report on every production line including the operations principles of every machine in this line

NATCO - Mercedes Service Center, AUC Hosted Training, March 2004
•Studied the braking system, the engine, and the transmission system

NESTLE Egypt, Ice-Cream Factory, Summer Trainee, August 2003
•Observed and learnt about the operating standards of different machines on the production line
•Contributed in repair and maintenance jobs on several machines

GAS – German Auto Service
•Received technical training on the basic operations of main car components
•Hands-on training on maintenance procedures for cars mechanical systems

MSc Mechanical Engineering,
City University - London
Graduation: 2006

BSc Mechanical Engineering,
Materials and Manufacturing
Industrial Engineering
The American University in Cairo (AUC)
GPA: 3.16/4.0
Graduation: February 2005

International General Certificate for Secondary Education (IGCSE),
Education Home School,
Graduation: August 1999