office administrative officer

to hold a senior position where office management is concern. Management and marketing skills may be applied which would enhance my capability and show my potentials for career advancement opportunities

PROFESSIONAL EXPERIENCE

UNITED COCONUT PLANTERS BANK
SAN SEBASTIAN BRANCH – CM RECTO MANILA
Senior Manager - Branch Head
July 2009 to present

1. Responsible for planning, organizing, directing, coordinating and controllingthe activities of the branch to attain overall objectives and targets set by Management.
2. Responsible for compliance by the branch with all bank-policies, guidelines and procedures as well as the applicable rules and regulations of the BSP, SEC and BIR, etc.
3. Responsible for implementing service standards set by the Management in order to offer the best service to the clients to foster continued Branch patronage and Bank’s loyalty.

BANCO DE ORO
SM North Edsa B Branch ( Mall Branch)
Assistant Branch Head
Manager
November 2007 to April 2008

• Assumes responsibilities for the branch operations;
• Acts as Manager substitute in the absence of Branch Head;
• Handles system recommendations and improvement;
• Supervises the Marketing Officer, Branch Cashiers & Branch Accountant;
• Handles branch compliance to Standard Operating Procedures of the Bank;
• Handles the staff requirements and effectiveness.
• Handles the full administrative support on the branch operations;

RIZAL COMMERCIAL BANKING CORP.
November 1991 to November 2007

RCBC - Carlos Palanca Branch
Legaspi Village Makati City
Senior Assistant Manager – Customer Service Head
September 2001 – November 2007

• Consistently maintained the overall efficiency of the branch by ensuring compliance to the bank policies and procedures and other internal & external regulatory rules.
• Managed and addressed operational risks and handled control of operating expenses.
• Responsible for the delivery of honest, warm, competent and error free service to the clients.
• Supported and implemented process improvement and technology implementation projects and initiatives.
• Sell and cross sell bank products and bancassurance products and services.
• Elevated the bank above the competition with superb service tune and helped the Branch transform normal client transaction into outstanding one.
• Periodically reviewed standards of services and coordinated with Branch Manager and Area Head to meet the changing needs and wants of customers based on the changing banking industry practices.

EDUCATION

• COLLEGE : University of the East
Bachelor of Science in Business Administration
Major Subject : Accounting
1980 – 1984

• SECOMDARY : University of the East – 1976 to 1980
• PRIMARY : University of the East - 1970 to 1976

available upon request

Please refer to the attached resume.