Administrative Assistant

Administrative Assistant with strong organizational and interpersonal skills with the desire to build a career in a growth oriented company and be an asset by contributing skillfully for the achievement of an organization’s objectives and goals.

National Service Personnel (Management Trainee), Kingsby Hotel limited (Oct. 2009 – Aug. 2010), Accra
Duties performed:
•Funds management: receiving, issuing, writing of Petty Cash and tallying of petty cash balances
•Collaborating with management in discussing strategic plan for the Hotel’s operations.
•Weekly check of facilities in the hotel rooms and reporting to the Hotel Managers.
•Supervising of the Administrative Department of the Hotel
•Any administrative assignment



Administrative Assistant (Secretary) Kingsby Hotel limited (Oct. 1999 – till date), Accra
Responsibilities:
•Composing, typing and distributing of all correspondences
•Provide customer service to management and staff.
•Liaison between the workers and the customer.
•Faxing, emailing and answering electronic reservations
•Preparing invoices and statement for conferences, accommodation and other hotel services
•Setup and coordinate meetings and conferences
•Maintain hard copy and electronic filing system as well as departmental personnel records.
•Proofread documents and create materials for presentations.
•Scheduling appointments
•Act as recording secretary; prepare action minutes
•Training and supervision of industrial practical students at the administrative department
•Bargaining prices for hotel services
•Other duties as assigned

Customer Service Officer Adinkra Travel and Tours (Aug. 1998– Sept. 1999), Accra
Duties performed:
•Receive customer calls of requests for products and services.
•Handling complaints from customer.
•Handling enquiries and requests on products and services.
•Placing orders for the company
•Receiving and directing visitors

Undergraduate Qualification:

•2006 – 2009 Bachelor of Business Administration
Ghana Institute of Management and Public Administration(Gimpa), Greenhill College

Pre-University Qualifications:
•2003 and 2005 Senior High School Certificate Examination
•2004 Nacvet – Typist Grade
•2001 – 2003 Diploma in Business Studies (Secretarial option), Educare Consult
•1995 – 1998 School Certificate (Secretarial option), Accra Girls Voc./Business Institute

Achievements:
•Advised Management to separate CEO’s personal expenses from the Hotel’s expenses and this has helped the company to cut down expenses on its non-valued added expenses.
•Maintained positive company image during difficult situations.
•My spirit of friendliness helped boost our customer satisfaction thereby increasing our sales volume.
•Developed an evaluation forms for guests/clients to evaluate the services of the company which has helped the company improved on its services / facilities
•Advised management to open a separate account for VAT/NHIL and since then the company has been able to meet its tax obligations on time.

Computer Skills:
•Microsoft Word
•Microsoft Excel
•Microsoft PowerPoint
•Microsoft Access
•Internet and Email

Core Competencies:
•Ability to work for longer hours and with less supervision
•Hardworking and dedicated
•Good Team player
•Honest and self-motivating
•Good Interpersonal Communication Skills
•Ability to learn new things quickly