IT Team Leader, Storage Engineer, Implementation Engineer, Support Engineer

A challenging position in a progressive organization & to grow with the organization by leveraging my vast experience in Service Delivery,Storage,Servers,IT Management,Implementation,Support,Data Centre,Project Management & Infrastructure Projects.

Leadership Expertise
• Managed Very Large Client Accounts involving Multiple Vendors.
• Responsible for CNS Major Revenue of Annual Maintenance Contracts by retaining and expanding customer base.
• Cost Effective, Zero down Time Spare Parts Management.
• Coordinating efficiently with Cross-functional Departments, Multi Vendors to ensure business results are achieved within the time frame.
• Excellent Customer relations with both Internal and External Clients.
• Managed Senior Level Clients (CIO, VP, AVP, Sr. Managers).

Technical Expertise
• Successfully led many multi million Dollar Projects from Initial Definition to blue print development, Installation, overall execution to lifecycle maintenance.
• Well Experienced in SAN, (SAN) Storage management using HP business Continuity Software
• Installed, configured, maintained and Upgraded HP Storage Works Enterprise Virtual Array EVA 3000/5000/4000/6000/8000.
• Designing New Data Centre with Storage Array Systems, Proliant and Blade Servers.
• Hands on Experience with hp Alpha Servers, Compaq Proliant Servers, Blade Servers
• Worked on SAN planning and implementation that consists of Brocade, McData switches, EVA, MSA storage Arrays, Storage Libraries with Windows, Linux, hp-Unix Hosts.
• Experience with creating zones and zone sets configurations in fabrics and storage device masking. Creating Snap shot and Snap Cloning in EVA Disk Arrays.
• Upgrade of Firmware, Drivers on array controllers, disks, HBA, Switches, Tape Libraries and SAN Infrastructure online with Zero down time.
• Create Manage Disk Groups, Virtual disks, VRaids, SAN Disk Spaces, LUN Assignment, and Storage Allocation and related Activities.
• Extensive Experience in installation and configuration of Windows NT 4.0/2000/2003,Red Hat Linux on Compaq High-end Servers with RAID, SSP (Selective Storage Presentation) with many types of hp Smart Array controllers, Clustering Services / High Availability Systems.

Bachelor of Engineering - B.E. in Electrical & Electronics from Bharathiar University, India.

Red Hat (Linux) Certified Systems Engineer (RHCE)
Compaq Accredited Systems Engineer (ASE – Windows)
Microsoft Certified Professional (MCP)
Administrator – Compaq Tru64 UNIX
Internal Quality Auditor ISO 9001-2000
ITIL V3 Foundation Certified

Key Achievements
• Leader of SWAT Team - a rapid high skilled emergency deployment team - CNS.
• Spear Head Training Management Institute, Dubai, UAE appreciated me as the best Manager attended their Supervisory Management course.
• Reduced Support Calls by 30% through implementation of ongoing regular Customer Training Programs.
• Improved service Delivery Performance by 40% by introducing Remote Diagnostics & Management Tools thereby increase the UPTIME of customer’s mission critical servers, applications thus increased Service Delivery revenue.
• Developed a new business portfolio - Notebook Service Centre for Compaq Business Notebooks with the least investment & Man Power and generated 70% revenue. Built team from ground up and made a profitable business unit.
• Key Strengths : Customer Focus, Quality Oriented Growth, Time Management, Desire to learn new Product skills, Proficiency with Emerging Technologies, Can-do Attitude, Self Starter who relishes taking full Ownership , Mentor, Motivator, Multitasking, Prioritize according to demand of deadlines, Effective Communicator, Project Management, Leadership Skills, Technical Documentation, Cross-Functional Leadership, Team Player .