Training & Development

Seeking a challenging job opportunity in a recoupable Company where my experience and education background Can be put to use.

March2008 – Present Raya Corporation
Training Senior Specialist

Training Plans & Budgets management.
TNA Processes Involvement.
Designing & Developing Training Courses.
Conducting Training Programs.
Coordinating all types of courses & Development Plans.
Developing all kinds of Retail products Materials & Presentations.
Assessment process involvement.
Planning & conducting Orientation programs

March 2005 – March 2008 Vodafone Egypt
Sales Executive.

Achieve the agreed sales targets for the different products and services.
Ensure achieving the telephonic interview results : 80%
Handling customers' queries and complaints.
Ensure accurate and smooth day to day operations.
Responsible for Stock order.
Head Casher; Handling Cash process.
In store Trainer; Training the stuff members for any new application, Products &
Services
Responsible for product knowledge & Monthly Quizzes.

June 2004 – February 2005 SOKHNA PORT
Customer service officer (front office dept.)

Data entry Specialist.
Revising clearance Declaration Documents.

March 2004 – May 2004 SOKHNA PORT (AMIRAL)
Administrator.
Finalizing all the Port processes concerning the Free zone.
Supervision on the Telephone Operator clerks.
Responsible for Damage Reports.

July 2002 – February 2004 (MEGCO)
Administrator.

Recruitment Process.
Salaries & Facilities.

March 2000 – September 2001 PIL (Swift Group).
Operation Executive.

Finalizing containers Documents.
Stevedoring processes (Loading & Discharging).

Bachelor of Commerce 2002, Accounting

Suez Canal University

Degree: Good

• Achievement Management Certificate, 2005
American University in Cairo
• Communication Skills, Retail Management, Negotiation Skills & Time Management Techniques, 2007
Scitron Training & Consulting
• Windows Mobile certificates (Specialists, Small Business Retail), 2008 & 2009
Online Course
• Creative Training Techniques, 2008
American Chamber, Egypt
• Train of the Trainer Certificate (Certified Trainer), 2009
Regional IT Institute(RITI), Egypt