TELECOM

A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

Professional Experience:
Etisalat, Dubai - UAE Feb 2009 to till date
Engineering Support (Customer services)

Broadband, IPTV and PSTN (GPON) provisioning and fault controlling.
Legacy network to GPON migration
Interact with High value customers and contact center for plan and resolve provisioning and support issues
Service provisioning related activities in a planned and professional manner
Assign duties to technicians and make sure targets are met.
Record and maintain all required information as per ISO standard
Plan and assign all on-call responsibilities to technicians.
Solve all customer service related problems with high efficiency and importance
Study on areas of improvements and propose to higher management on timely basis
Responsible for managing a team of field engineers & contractors and resolving issues escalated from the field.

Reliance Communications Ltd., Kerala-India Jan 2007 to Feb 2009
O&M Engineer – Access Data Network

Network Provisioning and Assurance
Installation, Commissioning, Configuring, & O&M activities of Cisco 3750, 3550 & 3400 Switches and 7609 Routers.
Resolution of MEN - Network Faults in coordination with NNOC and TAC and preparation of Incident Reports (IR) and Fault Analysis Report (FAR) in conformance to ISO guidelines
IOS up gradation of Cisco routers, and switches,selection of suitable IOS versions and configurations, in such a way that the service downtime is kept minimum.
Responsible for carrying out Planned Events for Network Expansion, upgrading, Optimization and Migration.
Carrying out Acceptance Testing new CISCO/DSLAM Sites.
Responsible for carrying out Preventive Maintenance of Access end Network Equipments.
Service Provisioning & Assurance for L3 VPN & L2 VPN (VLL) Circuits.
Hands on experience on ARGUS ADSLTester, Fujikura Fusion Splicer,Fujikura OTDR(Optical time domine reader) Optical Power Meter (Acterena).
Troubleshooting & maintenance of Huawei IPDSLAM for providing Voice-Data over single pair of CAT5 cable.

Diploma in Electronics Engineering from the Board of Technical Education, Kerala (1997-2000).

Computer Skills:

Diploma in Computer Hardware Engineering
Network Management system (NMS)
I Manager for monitoring Huawei –IPDSLAM
Etisalat Provisioning Management System (PMS)

DIPLOMA IN ELECTRONICS ENGINEERING

Areas of Expertise:

GPON - Huawei & Zhone -Optical Network Terminal
Innomedia & Linksys IAD
Cisco Switch Series – 3550, 3400, 3750.
Implemented wide area network to increase availability of field data at corporate headquarters and improve communications with field technicians.
Cisco Router & Switch (Layer2 & Layer3) Configuration
Configuring Routing Protocols
Configuring VLAN
Installed different modules in 7609 ( Sup.720, LAN card, OSM card, STM card)
Installed Cisco 3750 stack
Configuring Wireless Devices ( Access points)
Installing Media Converters (Microtek 10/100 base TX to 100 base FX)
Configuring Huawei DSLAM and giving Broadband connection with the help of IAD
Metro Ethernet, Ethernet Over E1 (EOE), EPL100 Transmission technology.
L3VPN, L2VPN, DSL, TCP/IP
Cisco Router Series – 1700, 7600.
Maipu Routers M40