Technical Specialist/Analyst/Facilities Engineer, Fannie Mae 8/2005 - Present

Looking foer an Analyst/Managerial Position

Technical Specialist, Kelly/NAI Personnel/Fannie Mae 5/2004 - 8/2005

• Gathering information, data, updating the DCF Access database of record and Aperture’s VISTA tool with device specifics relating to all data center facilities within Fannie Mae.
• Querying, preparing reports, running macros in Excel and Access.
• Assisting in incorporating graphs, charts, and drawings into reports for the DCF team, internal clients, and management.
• Monitoring Vista Tool(formerly eMac), checking on device installations, moves and decommissions.
• Space provisioning and management within the Reston, Herndon, and 3900 data centers using the VISTA Tool and Aperture; assists with the Urbana Technology center when needed. Ensuring that all Vista requests are processed within 4 days.
• Updating elevation and top-down drawings in Aperture on a daily basis.
• Periodic walk-through within the data centers; facilitating data reconciliation with internal clients and platform teams.
• Inventory management, data analysis and researching for data mismatches and calculation errors within the Access database and Aperture Vista.
• Assisted in all the Data Center Moves to Urbana; from blocking, maintaining and updating, database integrity of devices being moved from Herndon/Reston to Urbana, labeling moving devices, printing move labels, scanning at all move locations, and assisting DCF with all move functions and tasks.


Custody, Assets Acquisitions and Custody 2/2004 – 4/2004
• Retrieval of loan documents
• Quality control checks on documents being shipped out.

Network Solutions, Inc. a Verisign Company, Herndon, VA 2001 - 2003
Kelly Services, Registrant Specialist/Analyst 2000 – 2001
• Designed Wholesale to Retail Transfer process. Conducted training sessions.
• Coordinated with other departments and ensured 24-48 hour turn around time on transfers.
• Initiated Process Improvements, which reduced processing time of Expedited Registrant Name Change Agreements (RNCAs) by 30% and a 10% increase in revenue.
• Assisted in developing a training manual for tier 1 agents, which led to a 20% reduction in RNCA Escalations.
• Handled 2 party disputes, investigated frauds. Researched, identified problems and made suggestions to eliminate fraud.
• Overhead invoices.
• Payroll, preparing financial reports.

Master of Arts degree in Economics, Queen’s University, Kingston, Canada 1993
Bachelor of Arts degree in Economics, University of Ghana 1990

COMPUTER PROFICIENCY
Econometric/Statistical Packages: TSP, SHAZAM,
Computer Languages: BASIC, COBOL, SAS, SQL
Operating Systems: UNIX, DOS and Windows
Software Packages: Ms Access, Ms Excel, MSWord, Outlook, PowerPoint, MS Works, Siebel, and other office and application packages.
Other: Aperture, CAD, and Scanning Solution, P-Touch, BarTender
Certified Facilities Management Professional
Attended 7x 24 conference
Data Center Dynamics
Solid Economics and Engineering Background