Resume for MIS

It my desires to work with a company, which can help me to grow professionally, as well as on the personal front, along with the growth of the company.

Current Employer : Talisman Consultant Pvt Ltd
Client : Barclays Finance & Investment Pvt Ltd
Duration : May’09 to Till Date
Position : MIS Executive

Process 1 : Barclays Finance – Collection - Central MIS

Responsibility:

o Start to End tracking of Vendors bill from PAN India Level
o Employees mobile & travel conveyance claim.
o Collect cash collection data from team & forwarding to Operation for system updating.
o Handling Queries received from Collection Team & Operation Team.
o Monthly verification check for receipt book & Settlement Pad at PAN India Level.

Publishing MIS:-

• Cost of Collection MIS Daily Basis
• Cash Deposition MIS Daily Basis
• Cash Recon MIS Daily Basis
• Validation MIS Weekly Basis
• Receipt book MIS Monthly Basis
• Settlement Pad MIS Monthly Basis



Employer: Sparsh BPO services Ltd (an Intelenet Company)

Client: Barclays Bank
Duration: Nov 07 to Apr 09
Position: Team Leader.

Process 2: Barclays Bank - Credit Card & Retail Liabilities (Dispatch & Verification)

It is a Dispatch (Credit card, Statements, Letters, Debit card, Account statements, IPins, Mpins, Gift Artifcles, Cheque books, Welcome kits) & Customer Verification process for Barclays Credit Card & Retail Liabilities. Managing a team of 20 agents & more than 40 Vendors PAN India.

Responsibilities:

• Ensuring that the Service Level Agreements are achieved within the time allotted adhering to the policies of the process.
• Tracking & maintaining MIS of Dispatched & verification cases.
• Ensuring Weekly & Monthly quality Audits and timely briefings conducted on time for all Dispatch & verification vendors.
• Co-ordination with vendors for timely completion of work with better quality
• Interacting and reporting to the clients on a daily, weekly and Quarterly basis.
• Initiated all the required things in the process in terms of IT, Software, Reports and other infrastructure as process was newly launched by Client.
• Monthly Provision & Actual billing for all Dispatch & Contact Point Verification (CPV) vendors
• Maintaining daily attendance.
• Monthly Score card, Decline analysis, Awards & penalty for all vendors.
• Maintained 0% absenteeism consistently for past three months.
• Reduced RTO % of Credit Card & Statements dispatch.
• Awarded for Outstanding Performance in the Year of 2006-2007

• Passed B.Com. From Mumbai University in 2005.
• Passed H.S.C. From Mumbai University in 2002.
• Passed S.S.C. From Mumbai University in 2000.

• Type writing – English – Above 60 W.P.M
• Specialize in M/S Excel (lookups, Logical Function, Pivot Table, Charts & Macros)
• Well versed with M/S Office. (Ms Words, Ms Excel & PowerPoint)
• Good knowledge of Internet.
• Scanning & Printing.