Narmin J.Khan

Desire a position utilizing organizational, interpersonal and communication skills. Particular interest as credit analyst or a position in credit controller.

Finance Related

Shell Pakistan Ltd-Karachi ¡VPakistan ¡VDebt Collection Analyst
1st Aug 2009- 31st Dec 2010
Responsibilities:
„X Review & release current block orders in the line with agreed payment terms having observance with SLA to ensure delivery promise.
„X Make proactive calls to predefined customers to ensure debts are collected in line with contracted terms
„X Recognize financial risk situations on receivable accounts in order to manage & control credit exposure.
„X Active participation & support to Credit Management in resolving issues on high risk or high exposure accounts.
„X Investigate & resolve internal & external customer complaints & quires regarding credit issues.
„X Execute credit decision & ensure compliance to relevant Credit policies (DS Credit Manual, OCM, and MOA).

ABN Amro DUBAI- CREDIT CARDS Consumer Operations Dept (22ndAug2006-14TH APRIL 2007)
Responsibilities:
„X Processing Balance Transfer applications
„X Processing Smart Cash (credit card limit) applications/ incidents
„X Processing the normal incidents /( points transfer / excess credit balance /redemption of points)
„X Posting various entries in Software : FINACLE / JD Edwards.
„X Issuing Demand Drafts to schools on behalf of customers.
„X Preparing TT request for DEWA,SEWA, ADWEA and ETISALAT.
„X Handling queries regarding the SMART CASH DRAFTS.
„X Processing BUY OUT (loans) Cases.

Marketing Related

Ali & Associates, Karachi ¡V Pakistan ¡V Brand Devp Consultant
13th Nov 2007 ¡V30th July 2009
Responsibilities:
„X Business Development
„X Brand Building
„X Client Service
„X Structuring the Marketing Department
„X Arranging In House Training for the Employees.
„X PR activities for the firm.
„X Intellectual Property Rights Promotional activities.
„X Handling the Press Releases for the firm






DATA DIRECT (Dubai Media City ¡V UAE) (OCT 2003- May 2004)
Responsibilities:
Worked as a Tele Marketer with Data Direct LLC and as a Customer Service Representative for an Watch and Jewellary Show at Expo Centre Sharjah, Sharjah ¡V U.A.E
„X Updated the Data Base for Al Tayer Motors (Jaguar Cars)
„X Tele marketed the Brazilian Exhibition in Abu Dhabi and Kuwait.
„X Updated the Data Base for Brazilian Exhibition.
„X Handled the calls for the Call Centre
„X Trained for marketing the Emarat Fuel Card

ACADEMICS:

Year Degree Institution
2006 MBA College of Business Management( IoBM ) , KARACHI
2002 BBA Bahria Inst of Management and Computer Sciences,KARACHI

SAP based Trainings:
„X SAP Navigation
„X Accounts Receivable Overview
„X Credit Overview for Credit Roles
„X Credit Management MoA Approvals
„X Complaints Resolution Owners
„X SAP CRM Workflow
„X Perform Credit Control
„X Monitor Receivables
„X Manage Bad Debts
„X Customer Invoice Disputes

WORKSHOPS AND TRAININGS:

„X Negotiation skills at Institute Of Business Management (CBM)
„X E ¡VLEARNING on Customer Service at ABN Amro ¡V Dubai

E-learning at Shell Pakistan (Ltd)
„X Life Saving Rules (Face to Face)
„X The Fundamentals of Effective Thinking (e-learning)
„X Preparing a Business Case (e-learning)
„X Launching Successful virtual and Online Teams (e-learning)
„X Effectively Communicating in Teams (e-learning)
„X Conquering Conflict Through Communication (e-learning)
„X The Individual's Role in a Team (e-learning)
„X The Mechanics of Communicating Effectively (e-learning)
„X Developing Fundamental Critical Thinking Skills (e-learning