customer service officer

A challenging position to create a work culture wherein I can explore my potential and thus contribute towards realization of the organization goals both in terms of achieving targets as well as exploring new dimensions for growth

Bank of Jordan, Liability sales account representatives 1-11-2008 –1-9-2010


Global Investment House, Jordan 1 -4-2006 till 1-12-2007



Global Investment House is a full fledge investment company incorporated in 1998 in Kuwait with local presence in 16 countries in the GCC, wider Middle East and North Africa. The company is a leading manager of private placements and strategic advisor to corporations, government, institutions and individuals in predominantly based in the GCC region.





 Assistant Account Executive - Client Relationship Department

Major responsibilities within the department include:

• Have Knowledge of the local and the GCC Market; and based on that,
be able to formulate strategic action plans on market trends and customer information
• Maintain loyalty from existing customer through regular review visits and seek new prospects
• Build an active customer sales pipeline of clients
• Have good communication skills to educate clients on global products
• Meet quarterly and yearly quota for sales and achieve revenue targets
• Seek opportunities for continuous self development through attending specialized training and self study
• Maintain a weekly log of sales activities on sales calls, communications,
contacts, and update clients profiles/ database
• Participate in trade exhibition, conferences and training seminars
• Be a team player and perform sales function assigned by team leader












Standard Chartered Bank, Jordan 1-6-2001 until 1-3-2006

 Sales Representative – Personal Loans Department

Major responsibilities within the department include:

• Arrange the loans applications
• Meet the customers and solve the financial problems and advice them of the best products and services for their needs
• Acquire more clients and maintain existing ones.
• Gain wide knowledge of the bank system in deposit, mortgage, credit cards, auto loans
• Public relation functions with all the government ministries, embassies and US organizations

Princess Alia College, Amman Jordan
Diploma of English Language
2000

Aum Habiba School, Amman, Jordan
General Secondary Education Certificate
Literature Stream
1997

 10/2005 "Customer Service” Amman- Jordan
Organized by Standard Chartered Bank

 8/2005 " 5 Cs Slea Process " Amman- Jordan
Organized by Standard Chartered Bank

 2/2007 " Marketing and communication skills" Amman – Jordan
Organized by Global Investment House

My experience provided solid business experience in research, , teamwork, and presentation skills and provided an opportunity to present to major key players in high level management at the corporate level. In addition, I have learned a great deal about marketing and sales
techniques through my coursework in sales strategies .

In addition to the secretarial qualifications . filing , time management , typing, arrange reservation in hotels .



The key strengths that I possess for success in this position include, but are not limited to, the following:
• Provide exceptional contributions to customer service for all customers.
• Strive for continued excellence.
• Strong communication skills.
• I am a self-starter.
• Eager to learn new things.
You will find me to be well-spoken, energetic, confident, and personable, the type of person on whom your customers will rely. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. Please see my resume for additional information on my experience

Best regards
Nisreen karameh