sales manager

Manage sales and achieve yearly goals. creating new customer accounts, retaining existing accounts, and increasing opportunities with existing customers. Management duties include achieving targets for volume, revenue, profit, and expenses

Oil Libya, Sudan
Area Business Manager

Shell, Sudan
Area Business Manager

Nov 2004 to Sep 2005
After Market Support Engineer
ABBARCI Engineering Co, the sole dealer of IVECO Vehicles
• Supervise the new vehicle delivery process (Pre-Delivery setup &inspection)
• Market maintenance and repair services to customers
• Conduct customer
• Gather customer feedback and ensure routing to proper personnel
• Review and address customer satisfaction reports and resolve any customer claims or disputes
• Address any parts availability issues and monitor the customer response time for service or part calls
Jan 2002 - Sep 2003
Service Engineer
Elneifedi Motors Service Centre KHT, Sudan
Elneifedi Group is one of the leading companies in the country; Elneifedi Motors is the exclusive BMW & Land Rover dealer in Sudan.
Key responsibilities are:
 Conduct Pre-Delivery set-up and Inspections
 Ensure proper parts inventory levels before the start of sales of a new model
 Periodically review inventory levels and recommend adjustments of needed
 Conduct computer-based diagnosis and troubleshooting for repair and maintenance services.
 Create, review and analyze new and pending warranty claims to apply payment to the customer and acquire payment from BMW and land Rover according to their warranty policies and procedures.
 Review and analyze any quality issues and communicate with manufacturer for quick resolution (Quality Control)



Sep 2003 – Sep 2004
Body repair shop supervisor
Elneifedi Motors Service Centre KHT, Sudan
 Direct activities of the body shop to ensure vehicles are repaired and painted to meet reconditioning standards and customer or account requirements.
 Purchase equipment, materials and supplies for the body shop and oversee maintenance and protection of shop equipment.
 Provide and maintain safe work environment by explaining, monitoring and enforcing required Dent Wizard safety procedures and complying with OSHA requirements..
 Maintain and develop body shop staff and their professional and technical knowledge by recruiting, selecting, orienting, and training employees.
 Plan, monitor and evaluate job performance, and conduct performance appraisals

BSc. (Honor) in Mechanical Engineering U of K, Sep 2001
Emphasis: Machine Elements Design, Fluid Mechanics, Thermodynamics, Heat Transfer, Manufacturing & Engineering Management

BSc. (Honor) in Mechanical Engineering U of K.
IVECO New Products August 2005, Cairo - EGYPT
Engines services & Body Repair Train the Trainer, BMW Training Centre Munich, Germany
New 5 Series (E60) Aluminum Body Repair Training, Elneifedi Motors Khartoum, Sudan
Maintenance & Repair Training, Caterpillar (SUTAC)
Maintenance & & Repair Training, DAL Motors Co
Maintenance & Operation Training, Kenana Sugar Factory
Zero Training: Faculty of Engineering & Architecture, U of K

Languages
Arabic: Fluent, Spoken & Written
English: Good, Spoken & Written
Computer Skills
MS Office, Internet Browser