CV

• To gain more experience in business administration. • To develop my performance . • To improve my personal and practical skills. • To satisfy my ambitions and future needs. • To join a prestigious and reputable establishment

Firm : VODAFONE – EGYPT, Customer Operations
Title : Credit Audit Senior Analyst, Credit Control Dpt.
Period : from 2000 to date.

Firm : ARAB RADIO & TELEVISION ( art )
Title : Administration Supervisor, public Relations
Supervisor & Translation Dpt.Head
Period : from 1993 to 2000

Firm : SHERATON NILE CRUISES
Title : Guest Service Agent (Receptionist)
Period : from 1991 to 1993

Firm : MERCEDES - BENZ
Title : Public Relations Specialist
Period : from 1988 to 1991

Accounting

Bachelor of Commerce, faculty of commerce, cairo university

Casual posts
• I was selected as one of the best Receptionists of ITT Sheraton hotels in 1993, so I was sent to Doha Sheraton Hotel to satisfy the
shortage of the staff there.
• I was offered a post of Guest Relations Manager at Sofitel Winter
Palace Hotel of Luxor in 2003.

Training Sessions
• Art of collection ( Carizma )
• Fund crimes investigations ( Ministry of Interior )
• Legal Awareness ( Dr. Zaki Hashim )
• Negotiation Skills ( Logic Consulting Group )
• Understanding Workplace & Organizational Ownership (IMI)
• Emotional Intelligence (Innovative)
• Communication skills (IMI)
• Contact Management (VodaFone Training Center)
• Basic Selling Skills (VodaFone Training Center)
• Customer Service Initial Course (VodaFone Training Center)
• Time Management (Arthur Andersen)
• Guest satisfaction (Sheraton Nile Cruises Training Manager)
• Front office policy & procedures (Sheraton Nile Cruises)