Administrative Manager

I am a results oriented individual intending to bring my years of customer service and people focused experiences to impact positively on the performance of the business and create magic moments for our valued customers

Scancom Ghana Ltd., Accra (2005-2006)
Direct Sales Executive on contract
Handled marketing and sales to the general public through offices, promotions, campuses, markets and all kinds of gatherings
Standard Chartered Bank Ghana Ltd. Accra (2006/07)
Direct Sales Executive(DSE)
Responsible for sales of all the banks’ products-Assets and Liability)
Provided customer support, involving problem solving with regards to Account opening, onsite banking transactions, account opening documentation and Know Your Customer (KYC) procedural changes and corrections

Team Member of Marketing- La Community Bank, La Accra-IPS Student Attachment
A team member who helped in the coordination of all marketing efforts, including pre-marketing strategy layouts.
Served current and prospective clients in all aspects of marketing our products, from customer service issues, to re-evaluating KYC procedures, to the identification and acquisition of larger clients

2005 ] Institute of Professional Studies (IPS) Legon Accra
2005 ] BSc. Admin. Marketing Option
2002 ] Higher National Diploma (HND) Tamale Polytechnic
2000 ] Diploma In Business Studies (DBS) Tamale Polytechnic
1996 ] SSSCE Bolga Girls’ Secondary School

2005 ] BSc. Admin. Marketing Option
2002 ] Higher National Diploma (HND) Tamale Polytechnic
2000 ] Diploma In Business Studies (DBS) Tamale Polytechnic
1996 ] SSSCE Bolga Girls’ Secondary School

Communication –
Deals with internal and external customers at all levels via telephone and in-person, to ensure successful communication via actively listening and probing questions.

Problem solving –
Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.

Team Player –
A great team player. Enjoys sharing knowledge and encouraging development of others to achieve specific team goals and results.

Planning and organizing–
Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

Systems knowledge–
Excel & Word. Experience in preparing and analyzing data for management accurately and to timescales.