IT ADMINISTRATOR

I am looking for an opportunity to work with your company because I Have 8+ Years experience in Hardware/ /Network / Systems Administration / ERP Support/Software Support / Help Desk Supporting,

Secure internet access to users using MS ISA 2004 & appliances Surf Control Web Filter and Symantec Antivirus Enterprise solution for virus free environment.
Providing technical support for various network, hardware and software related problems.
Troubleshooting and supporting Microsoft Windows 2003 Server, Windows 7, Windows XP and Windows Vista Operating Systems.
ERP Application (Orion -Tradis)Support For End Users, Patches updating,
LAN and WAN troubleshooting and maintenance whilst ensuring compliance with SLA.
Implemented VMware technology and installed servers in it.
Update News and daily reports in the company website.
Connect Disaster recovery site using VPN technology and make changes if required.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
Perform data backup and restoration of servers and clients. Backup daily to the disaster recovery site.
Performed advanced troubleshooting and resolution of desktop, server, and application issues.
Worked on Avaya Telephone system (adding, editing, deleting and troubleshooting users’ telephone settings).
Providing support for the MS Office applications (MS Word, Excel, PowerPoint and Outlook).
Assembling of PCs, configuring user accounts and password security, Internet and TCP/IP parameters, Printers, Scanners.
Users and Groups account management (creation, deletion, and shifting).
Review and monitoring of security, system and application logs from various devices and applications.
Installation , configuration and support for IP Camera
Maintain SYMANTEC end-point system manager (antivirus) for servers and clients.
Updating virus definitions, service packs and software patches in place of minimize security incidents.
Maintaining Exchange Server 2003, mail clients. (MS Outlook, Outlook Express)
Configured and documented standard desktop computer workstations.
Provided extensive customer support with both face-to-face and telephone consultation.
Activated and deactivated employee, customer, and company affiliate profiles.
Manage Cisco network devices – Routers, Firewall and switches.
Building user relation and satisfaction by educating and solving their problems.
Management of Order Management System (OMS) to be run through the online trading which will be connected to DFM & ADSM trading engine using appropriate telecommunication links

B A – Bachelors in Economics
University of Calicut, Kerala, India

Cisco Certification
CCNA (Cisco Certified Network Associate)
Microsoft Certification
Microsoft Certified Professional (70-215 on Windows 2000 Server,70-290 On Windows 2003 Server)
Diploma in Computer system Administration from Rooman Technologies PVT Ltd. Bangalore, India
Diploma in Hardware from Infocom, India
Diploma in Networking from Seemos InfoTech, India.
Internnext from SSI (Oracle 8.0 and VB 6.0, Dot Net.)
CIC FROM IGNOU (India)