Training Manager
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Education: 4
Experience: 6 years
Relocation: Yes - Internationally
Career Objective
Seeking a challenging position at a reputable company as a training manager.
Professional Experience
BERLITZ LANGUAGE CENTERS – EGYPT 01/2009-Present
Language Center Director
In charge of the fundamental planning, development, and operational & financial performance of the language center. Direct and oversee activities involving marketing, sales, instruction, and customer service. Participate in staff selection process. Motivate the language center team and guide their development through training, coaching, and feedback. Analyze performance indicators and implement action plans in order to meet cost, productivity, and quality goals. Contribute to the achievement of corporate initiatives & objectives. Ensure that the language center environment & appearance create a positive impression.
BERLITZ LANGUAGE CENTERS – EGYPT 9/2008-1/2009
Senior Language Instruction Supervisor
Managed the training and professional development of language instruction supervisors, mentors, testing unit specialists, and learning cycle specialists. Monitored and evaluated the performance of the corporate division supervisory team. Directed and guided the implementation of monitoring plans, induction plans, and action plans. Gave presentations and seminars on Berlitz history, teaching method, and language learning products to foster an awareness of Berlitz within the community.
BERLITZ LANGUAGE CENTERS – EGYPT 12/2006-9/2008
Language Instruction Supervisor
Managed the development of new instructors and delivered ongoing training. Monitored and evaluated instructors' performance to ensure consistent quality and total customer satisfaction. Oversaw the implementation of the Berlitz learning cycle to assure Berlitz standards and ensure customer retention. Conducted orientation and counseling sessions to help maximize the benefits of the language training provided. Developed and refined teaching materials and lesson plans.
Eductation
Bachelor of Arts (2003), Major: English
Additional Information
Recent Courses:
• Berlitz Instructor Training
• Berlitz LIS Training
• Berlitz Train The Trainer
• Dale Carnegie Leadership Training for Managers
• Dale Carnegie Sales Advantage, World Class Customer Service & High Performance Team Lab Class
• Language Center Director Training
• Dale Carnegie Competency Training
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