Exam Center Manager

To apply organization¡¦s policies and expectations, with minimum supervision to yield high performance; while enhancing teamwork and creativity

January 2010 ¡V to date: Exam Center Manager
TALK-IT AFRICA LTD.

ľ Coordinate Training Schedule events at Talk-IT Africa Ltd.
ľ Conduct and coordinate Global exams.
ľ Provide Administrative advice and Support
ľ Managing and administering of exam servers
ľ Reporting to the Operations Manager; also involved in Data processing and analysis functions, and preparation of relevant financial reports for the management.
ľ Responsible for stock management involving, re-order level analysis, making orders manual orders from U.K. monitoring both sea and air freights and preparing relevant freight documentation.

May 2008 ¡V Jan 2010: Exam Center Manager
INFOTECH TRAINING CENTER

ľ Oversee the daily running of the exam center conforms to the policies and procedures of each examining body
ľ Managing and administering the Exam Servers
ľ Review the existing certification provided and source for current and up to date certifications
ľ Testing, evaluation and record keeping
ľ Delivered training in International Computer Driving License (ICDL)

2008 ¡V April 2009: Business Developer & Administrative Officer
INFOTECH TRAINING CENTER

ľ Oversee the daily operations of the Authorized Training at Infotech is in conformance to the Company Policies and Procedures.
ľ Lead a team of highly skilled employees, while ensuring high levels of motivation and performance.
ľ Conduct budgetary planning, revenue projections and monitoring, with the aim of ensuring high profitability of the department in line with organizational targets.
ľ Correspond and coordinate with our international partners like Microsoft, CompTIA and Oracle to ensure the smooth running of our partner programs

2005 ¡V April 2006: Client Relations Manager
CARDBOARD BOX BACKPACKERS ¡V Windhoek, Namibia

ľ Developing and maintaining relationships with customers.
ľ Analyze work flow, evaluate systems and formulate plans
ľ Coordinating surveys to measure customer satisfaction at CBB
ƒæ Ensuring that customer feedback is effectively used to support CBB¡¦s business object and growth
ƒæ Ensure that CBB¡¦s set targets are set and achieved
ľ To assist the organization in achieving their objectives by promoting accountability, diligence and integrity at work

2002-2005 : UNIVERSITY OF NAMIBIA
Bachelor of Arts (Tourism)

Majors: Tourism management and Environmental Studies

1995 - 1998: ST. MARYS GIRLS HIGH SCHOOL - Egoji
Kenya Certificate of Secondary Education (KCSE)

Level: O Level

January 2011: TALK IT AFRICA LTD
Information Technology Infrastructure Library
ITIL certified
June 2008 ¡V September 2008: INFOTECH TRAINING CENTER
ICDL (International Computer Driving License)
ICDL Trainer and Exam Admin Certified

ľ Ability to build a strong team, while providing vision, motivation and individual support
ľ Data analysis, presentation and report writing skills
ľ Proficiency in all MS Office Applications including MS Project.
ľ Organizing and Coordinating Projects: I have participated in several community based projects, the most successful of which was a HIV & AIDS awareness campaign done in Windhoek, Namibia 2004 and 2005.
ľ Enthusiastic, fast learner, goal and result oriented with significant exposure to the busy and diverse working environments; eager to meet challenges and quickly assimilate acquired Knowledge; committed to assessing user needs and helping them
ľ Focused communicator with ability to understand and convey intricate information, develop rapport, and deliver high- impact presentations.
ľ Energetic contributor with demonstrable detail orientation and multi-tasking/organizational proficiency.