Egypt Zones accountACCOUNT

Customer service and sales Oriented individual seeking an job opportunity in Oil and Gas field


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Education: 4
Experience: 11 years
Relocation: Yes - Internationally

Industry Experience
7 years Customer Service
4 years Customer Service

Career Objective

Searching a compatible position correspond my qualifications, and a dynamic surrounding environment where I can gain more experience and achieve unlimited improvement.

Professional Experience

From Till Place Position
29 July 2007 5 July 2011 HSBC Bank ME Home Finance relationship manager
15 July 2004 28 July 2007 HSBC Bank ME Customer Service Officer (Call Center)
01 Nov 2002 30 June 2004 Dubai International Hotel Front office agent
01 June 2000 25 Oct 2002 Mena House Oberoi Hotel Front office agent

Eductation

B. S. of Tourism & Hotels, Hotel Management Section,
Helwan University, Egypt.
Aug 1999

Additional Information

Acquired Skills:

Strong communication skills.
Strong interpersonal skills.
Strong leadership skills.
Providing end to end customer service and exceeding customer expectations.
Handling customer complaints.
Exceeding sales Targets.
Handling high volume of operation under pressure.
Training new staff.
strong compliance background
strong knowledge on anti money laundry techniques
*********************

Training Programs:

Protection and wealth management accreditation 1st Nov 2010
Service excellence 21st of June 2009
7 Habits of highly effective people from 27th until 29th Jan 2009
Time and Stress Management from 18th and 19th Jan 2009
Planning and organizing from 14th and 15th Jan 2009
HSBC Global premier relationship management training from 12th until 14th Dec 2006

Hot Categories

Chemicals Batteries

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Egypt Zones
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