Customer service and sales Oriented individual seeking an job opportunity in Oil and Gas field
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Education: 4
Experience: 11 years
Relocation: Yes - Internationally
Career Objective
Searching a compatible position correspond my qualifications, and a dynamic surrounding environment where I can gain more experience and achieve unlimited improvement.
Professional Experience
From Till Place Position
29 July 2007 5 July 2011 HSBC Bank ME Home Finance relationship manager
15 July 2004 28 July 2007 HSBC Bank ME Customer Service Officer (Call Center)
01 Nov 2002 30 June 2004 Dubai International Hotel Front office agent
01 June 2000 25 Oct 2002 Mena House Oberoi Hotel Front office agent
Eductation
B. S. of Tourism & Hotels, Hotel Management Section,
Helwan University, Egypt.
Aug 1999
Additional Information
Acquired Skills:
Strong communication skills.
Strong interpersonal skills.
Strong leadership skills.
Providing end to end customer service and exceeding customer expectations.
Handling customer complaints.
Exceeding sales Targets.
Handling high volume of operation under pressure.
Training new staff.
strong compliance background
strong knowledge on anti money laundry techniques
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Training Programs:
Protection and wealth management accreditation 1st Nov 2010
Service excellence 21st of June 2009
7 Habits of highly effective people from 27th until 29th Jan 2009
Time and Stress Management from 18th and 19th Jan 2009
Planning and organizing from 14th and 15th Jan 2009
HSBC Global premier relationship management training from 12th until 14th Dec 2006
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