HR Training specialist

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Education: 5

Experience: 10 years

Relocation: Yes - Domestically

Industry Experience
1 years		Training Management
8 years		Specialist
1 years		Sales

Career Objective

Seeking a position in your respectable company where my professional skills can be improved and fully utilized with a real intention of updating myself continuously according to market’s & big organizations requirements.

Professional Experience

• I am a high caliber business professional with 8 years experience in creation, development and operating businesses in different managerial roles.
• I am commercially oriented and a strategic thinker, with significant experience in all aspects of call center industry and customer service including marketing, training, orientation, and many administrative activities.
• I have successfully managed teams of up to 2200 employee in Customer care sector.

Eductation

1) October 2011 :
Professional Certified Trainer (PCT)
American University in Cairo (AUC)
Grade : A

2) From 2008 Till 2010:
Masters in Business Administration (MBA), Cairo University
Grade : Good

3) From 2002 Till 2003:
The American University in Cairo
Professional Certificate of Written Translation (PWT)
Grade : A

4) From 1999 till 2001:
El Azhar University
Special diploma in philosophy of education and psychology
Grade : Good

5) From 1996 Till 1999:
El Azhar University:
Licentiate of Arts and Education English Section
Grade : Good

Certification

1) May 2010 Workshop Basics of Project Management
In the National Institute of communication.

2)June 2008 at ZFP ZUHAIR FAYZ (Consultants) PARTENERSHIP (KSA)
Two months training on skills of executive secretary at the Head office Jeddah 2008

3)May 2010 Dale Carnegie training center:
Dale Carnegie Seminar on communication skills how to deal with others.

4)October 2010 Stress Management Course:
In the National Institute of communication.

5)2006 Dale Carnegie training and Xceed:
Leadership and management skills and Call Center management.

6)2005 Management and Development Arabic Center (MDAC):
Skills of dealing with customers.

7)2005 National Institute of Communication
a)Ericson Customer Service System
b) (WTOP – SOLIDUS_ECARE)

Additional Information

Looking for Master of Marketing, work at many levels of administrative positions.

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