customer service

To maintain the desire level of quality customer service To be available as per the requirement (shifts/emergency/overtime & productivity hours.Identifying and handling customer enquires/ irate customers.

Gulf Homes Real Estates, Ajman, UAE January 2008 – June 2009
Temporary Property Consultant / Sales Coordinator

• Attend Sales inquires by phone, fax, email and personal visits.

• Assisting client in showing them the properties and facilities provided by the company.

• Liaise with vendors, developers, agents, and associated agencies concerned in the real estate market.

• Locating suitable rental apartments on sale and updating the list of property availability.

• Handling Administrative duties & documents.









Tareeq Feeding Company L.L.C, UAE
June 2009 – June 2010
Office Administrator

• Manage and maintain executives' schedules.

• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing

• Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.

• Scheduling events, programs, and activities, as well as the work of others.

• Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

• Greet visitors and determine whether they should be given access to specific individuals.

• Prepare responses to correspondence containing routine inquiries.

• Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

• Prepare agendas and make arrangements for committee, board, and other meetings.

• Developing constructive and cooperative working relationships with others, and maintaining them over time..


Dubai First Pvt. JSC June 2010 till date

Customer Care Specialist

• To maintain the desire level of quality customer service
• To be available as per the requirement (shifts/emergency/overtime & productivity hours)
• Identifying and handling customer enquires/ irate customers.
• End to End follow up and resolution of customer’s request/service and ensuring case closure/customer satisfaction/periodical follow up with other departments and regularly updating customer while case in progress.
• Servicing the customer needs/ requirement liaison with set guidelines/ quality process/integrity/company

Skyline University College, Sharjah, UAE 2005 – 2009

Bachelors in Business Administration (BBA) - Majoring in International Business

Subjects studied: Accounts I and II, Physics , Composition, Micro Economics, Macro Economics, Perspectives on Management, Algebra, Humanities, Organizational Behavior, Principles of marketing, operation management, Critical thinking, Marketing Communication, Marketing service, Advertising management, statistics , Marketing communication , International Finance, International economics, Human resource

Pakistan Islamia Higher Secondary School, Al- Ain 2000 – 2004

Higher Secondary Certificate (Computer Science),
English, Maths, Statistics, Computer studies, Urdu,

Secondary School Certificate (General Science) .
English, Maths, Biology, Chemistry, Physics, Computer Studies, Urdu, Islamic Studies

• Actively participated in “Talent Shows” and all other events such as Farewell parties, modeling, skyline

Date of Birth : 6th August 1987
Gender : Male
Marital Status : Single
Nationality : Pakistani
Visa Status : Employment Visa
Languages Known : English, Arabic, Urdu, Hindi and Pashto
Driving license : holding a valid UAE driving license and own car