Civil Engineer with additional experience as Operations Manager within a top African Bank

Seeking a project-oriented position that will require me to apply my knowledge and related experience. To work effectively with all concerned to ensure quality control, cost containment, risk management, compliance and on-time completion of all work.

Head of Operations, Guaranty Trust Bank Plc, Nnewi 2005 - Present
Customer service Manager. Function daily as a critical interface, establishing business relationships between the senior executive level and external stakeholders.
Efficiently coordinate operational issues (including transaction processing and query handling) to ensure excellent execution of services to clients.
Deliver Information risk management (IRM) updates/queries at branch level.
Oversee Cash and Trade activities relating to operational risk and regulatory concerns from all sources.
Supervise 21 staff members in establishing and implementing all departmental processes and protocols.
Responsible for Process Standardization and Optimization in order to promote business flexibility, efficiency and total quality management (TQM).

Site Engineer - NYSC
Federal Roads Maintenance Agency (FERMA), Katsina State 2003-2004
Assisted the weekly review of inventory and facilitated the acquisition of all materials used in construction projects.
Analyzed all drawings - ensuring that calculations are accurate for the work at hand.
Active in recommending cost-effective proposals for intended projects and supported initiatives to ensure efficiency.
Liaison between with all consultants, sub-contractors and the general workforce involved in projects.

Design / Quality Control Engineering Trainee
Nigeria Dynamics, Benin City May – October 2001
Interned in the application of engineering education on industrial design. Participated in the design and evaluation of paved roads.
Prepared reports that evaluated the suitability of our projects for the general public. Joined forces with marketers to analyze consumer reports.

Site Engineer – Industrial attachment (SIWES)
Bencov Construction Company, Benin City June – September 1999
Liaised with clients and their representatives. Attended regular meetings to keep them informed of progress.
Wrote detailed reports on the day-to-day management of the site, including monitoring the work of the labor force and the subcontractors.
Studied quality control and safety matters on the site, ensuring that regulations are adhered to.

Bachelor of Engineering (Civil Engineering)
2nd Class Honours (Upper Division)
Federal University of Technology Owerri, Nigeria
2002

• Skilled in solution-oriented analysis and decision making processes. Can prioritize to achieve maximum efficiency.
• Advanced management and leadership skills. Extensive expertise in transactions that require regulatory compliance and building trusts
• Strong technical aptitude. Able to apply the understanding of multiple disciplines and technologies.
• Excellent interpersonal skills. Good oral and written communication skills.
• Proven proficiency in essential business skills including business etiquette & presentation skills.