Training & Coordination / Business Administration

To join a company that offers me a stable and positive atmosphere in responsible position with an opportunity for professional challenges to use my skills in the best possible way for achieving the company’s goals

(Sanaya Holding)
Working as Training Admin & Telesales Officer
Responsibilities:
• Maintaining and developing relationships with existing customers via telephone calls and emails.
• Calling clients to sell the training courses and open new business channels & Understanding of customers' businesses and requirements.
• Responding to incoming email and phone enquiries.
• Acting as a contact between a company and its existing and potential clients.
• Maintaining and gathering database.
• Creating detailed proposal documents, as part of a selling process that is dictated to the prospective customer.
• Follow up with clients to check the progress of existing orders.
• Reviewing your own sales performance, aiming to meet the required target.
• Preparing training materials (design, printing and spiraling)
• Preparing certificates and evaluation forms for training courses.
• Making cost calculations and providing customers with quotations.
• Attending team meeting and sharing best practice with colleagues.
• Handling operation (hotel booking & meeting rooms)
• Preparing Action plan for all training courses related to Academy department.
(1st Feb 2011 to 30 May 2011)
Alanwar elmodea’a for transportation company
Working as administrative & organizing assistant
Responsibilities:
1- Make daily reports about containers and driver movies.
2- Electronic check and follow of containers on ACT website.
3- Handled incoming telephone calls to the senior manager from other companies and members of the public.
4- Responsible for all aspects of accounts which include (invoicing; date entering for daily entries on accounting system; sending bills to the companies in fax; check companies’ accounts).
5- The daily check for email and dialing with companies through sending emails.




(16th Jun 2010 to 16th Feb 2010)
Training In Arabic Islamic Bank
In the back office and the operations section
Responsibility:
Customer services as a teller.
Answering phone; check emails and fax.
Insert the visa card on the system to activate or delete.
Follow the accounts movement and record it in the system.

Education:
(2007-2011)
Hashemite University, Zarqa, Jordan
Faculty of Economic & Administrative sciences
Bachelor of Business Administration
Graduation grade (Good) by 2.93 points
(2006-2007)
King Abdullah II for Excellence School; Zarqa
The General Secondary Education (Scientific Stream)
Graduation average 80.2
Training Courses:
Maharat program (an initiative of Tatweer project,funded by USAID ) at the BDC Zarqa , July 2011,Human Resources Management
Main Topics :
Team building, communication skills, presentation skills, stress Management, Time management, negotiating skills, Solution building, Business writing, Business Ethics, leadership Skills, human resources
Participated in 165 hours of intensive training .Which Give me a clear vision about working environment especially HR department and develop my ability to be an effective employer.

Bachelor Degree In Business Administration

Personal Skills:
1. Good communication skills, good team player, can work individually as well.
2. Good presentation and interpersonal skills.
3. Able to work under pressure.
4. Open minded, Flexibility to work in different environments.
5. Good Knowledge in first Aid.
6. Analytical thinking and problem solving.

Additional Information
Languages:
Arabic - Mother tongue
English - very good (reading, writing and speaking)
Computer Knowledge:
Keen user of the internet.
Microsoft Windows 7 / XP / Vista, Microsoft Office (Word, Excel, PowerPoint, Access)

References:
- Available Upon Request.